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Enhancing decision-making support by mining social media data with social network analysis
This paper explores the use of social network analysis (SNA) on airlines’ online social networks (OSNs) to extract valuable information for decision support, by analyzing interactions and discursive exchanges between users. The research is focused on fostering customer service of an airline company...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Springer Vienna
2023
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10183308/ https://www.ncbi.nlm.nih.gov/pubmed/37216040 http://dx.doi.org/10.1007/s13278-023-01089-6 |