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The effect of customer satisfaction on floral product purchase behavior, evidence from Shanghai, China
China's flower industry is developing rapidly, and the size of the retail market is increasing year by year. Studying the factors influencing residents' flower purchasing behavior and understanding their flower needs can help promote the sustainable development of the flower industry. Base...
Autores principales: | , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Nature Publishing Group UK
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10187522/ https://www.ncbi.nlm.nih.gov/pubmed/37193827 http://dx.doi.org/10.1038/s41598-023-35137-0 |
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author | Wang, Shanshan Chen, Tinggui Wang, Chan Liu, Zengjin Jia, Lei Zhao, Xintong |
author_facet | Wang, Shanshan Chen, Tinggui Wang, Chan Liu, Zengjin Jia, Lei Zhao, Xintong |
author_sort | Wang, Shanshan |
collection | PubMed |
description | China's flower industry is developing rapidly, and the size of the retail market is increasing year by year. Studying the factors influencing residents' flower purchasing behavior and understanding their flower needs can help promote the sustainable development of the flower industry. Based on customer satisfaction theory, this paper uses 838 consumer research questionnaires from 15 districts in Shanghai to analyze the influence of customer satisfaction on residents' flower purchasing behavior by conducting a binary logit model and to investigate the moderating effect of flower purchasing purpose on the influence of satisfaction. The results show that price satisfaction and satisfaction with promotional methods have a significant negative effect on flower purchasing behavior, service satisfaction has a significant positive effect on purchasing behavior, and different customer purchase purposes lead to different intensities of the effect of satisfaction on purchasing behavior. According to the conclusion of the study, three countermeasures are proposed: to popularize the knowledge of flower culture, guide the concept of flower consumption, and promote the transformation of flower consumption to daily consumption; to conduct regular research on consumers by flower merchants to clarify consumers' needs and improve their satisfaction; to clarify consumers' purchase intention, increase the investment in the research and development and cultivation of flower products, and improve the supply level of flowers. |
format | Online Article Text |
id | pubmed-10187522 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | Nature Publishing Group UK |
record_format | MEDLINE/PubMed |
spelling | pubmed-101875222023-05-17 The effect of customer satisfaction on floral product purchase behavior, evidence from Shanghai, China Wang, Shanshan Chen, Tinggui Wang, Chan Liu, Zengjin Jia, Lei Zhao, Xintong Sci Rep Article China's flower industry is developing rapidly, and the size of the retail market is increasing year by year. Studying the factors influencing residents' flower purchasing behavior and understanding their flower needs can help promote the sustainable development of the flower industry. Based on customer satisfaction theory, this paper uses 838 consumer research questionnaires from 15 districts in Shanghai to analyze the influence of customer satisfaction on residents' flower purchasing behavior by conducting a binary logit model and to investigate the moderating effect of flower purchasing purpose on the influence of satisfaction. The results show that price satisfaction and satisfaction with promotional methods have a significant negative effect on flower purchasing behavior, service satisfaction has a significant positive effect on purchasing behavior, and different customer purchase purposes lead to different intensities of the effect of satisfaction on purchasing behavior. According to the conclusion of the study, three countermeasures are proposed: to popularize the knowledge of flower culture, guide the concept of flower consumption, and promote the transformation of flower consumption to daily consumption; to conduct regular research on consumers by flower merchants to clarify consumers' needs and improve their satisfaction; to clarify consumers' purchase intention, increase the investment in the research and development and cultivation of flower products, and improve the supply level of flowers. Nature Publishing Group UK 2023-05-16 /pmc/articles/PMC10187522/ /pubmed/37193827 http://dx.doi.org/10.1038/s41598-023-35137-0 Text en © The Author(s) 2023, corrected publication 2023 https://creativecommons.org/licenses/by/4.0/Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) . |
spellingShingle | Article Wang, Shanshan Chen, Tinggui Wang, Chan Liu, Zengjin Jia, Lei Zhao, Xintong The effect of customer satisfaction on floral product purchase behavior, evidence from Shanghai, China |
title | The effect of customer satisfaction on floral product purchase behavior, evidence from Shanghai, China |
title_full | The effect of customer satisfaction on floral product purchase behavior, evidence from Shanghai, China |
title_fullStr | The effect of customer satisfaction on floral product purchase behavior, evidence from Shanghai, China |
title_full_unstemmed | The effect of customer satisfaction on floral product purchase behavior, evidence from Shanghai, China |
title_short | The effect of customer satisfaction on floral product purchase behavior, evidence from Shanghai, China |
title_sort | effect of customer satisfaction on floral product purchase behavior, evidence from shanghai, china |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10187522/ https://www.ncbi.nlm.nih.gov/pubmed/37193827 http://dx.doi.org/10.1038/s41598-023-35137-0 |
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