Cargando…
Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis
BACKGROUND: Quality healthcare services are considered one of the most effective vehicles for healthcare managers to achieve organizational goals. Therefore, this study aimed to combine the findings of comparable studies to identify consistencies and contradictions in the quality of outpatient servi...
Autores principales: | , , , |
---|---|
Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BioMed Central
2023
|
Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10193716/ https://www.ncbi.nlm.nih.gov/pubmed/37202760 http://dx.doi.org/10.1186/s12913-023-09506-4 |
_version_ | 1785043872830717952 |
---|---|
author | Farrokhi, Pouria Bagherzadeh, Rafat Arab-Zozani, Morteza Zarei, Ehsan |
author_facet | Farrokhi, Pouria Bagherzadeh, Rafat Arab-Zozani, Morteza Zarei, Ehsan |
author_sort | Farrokhi, Pouria |
collection | PubMed |
description | BACKGROUND: Quality healthcare services are considered one of the most effective vehicles for healthcare managers to achieve organizational goals. Therefore, this study aimed to combine the findings of comparable studies to identify consistencies and contradictions in the quality of outpatient services in Iran. METHODS: The current systematic review and meta-analysis study was conducted in 2022 according to PRISMA guideline. All relevant English and Persian studies were searched in databases, including Web of Sciences, PubMed, Scopus, Scientific Information Database, and Magiran. No year restriction was applied. The quality of the studies was assessed by the 22-item Strengthening the Reporting of Observational Studies in Epidemiology checklist. The meta-analysis was conducted by using Open Meta Analyst, and between-study heterogeneity was investigated with I-squared statistic. RESULTS: Of the 106 retrieved articles, seven studies with a total sample size of 2600 were included in the meta-analysis. The pooled estimate of mean for overall perception was 3.95 (95% CI: 3.34- 4.55, P< 0.001, I(2)= 99.97), while the pooled estimate of the mean for the overall expectation was 4.43 (95% CI: 4.11- 4.75, P< 0.001, I(2)= 99.93). The highest and lowest perception mean scores were related to tangibility (3.52, Gap= -0.86) and responsiveness (3.30, Gap= -1.04) dimensions. CONCLUSION: Responsiveness was identified as the weakest dimension. Therefore, managers are recommended to design suitable workforce-development programs which focus on the provision of timely and prompt services, polite and courteous interactions with patients, and prioritization of patients’ needs. Moreover, training public sector practitioners along with incentives can fill up the existing gaps. |
format | Online Article Text |
id | pubmed-10193716 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | BioMed Central |
record_format | MEDLINE/PubMed |
spelling | pubmed-101937162023-05-19 Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis Farrokhi, Pouria Bagherzadeh, Rafat Arab-Zozani, Morteza Zarei, Ehsan BMC Health Serv Res Research BACKGROUND: Quality healthcare services are considered one of the most effective vehicles for healthcare managers to achieve organizational goals. Therefore, this study aimed to combine the findings of comparable studies to identify consistencies and contradictions in the quality of outpatient services in Iran. METHODS: The current systematic review and meta-analysis study was conducted in 2022 according to PRISMA guideline. All relevant English and Persian studies were searched in databases, including Web of Sciences, PubMed, Scopus, Scientific Information Database, and Magiran. No year restriction was applied. The quality of the studies was assessed by the 22-item Strengthening the Reporting of Observational Studies in Epidemiology checklist. The meta-analysis was conducted by using Open Meta Analyst, and between-study heterogeneity was investigated with I-squared statistic. RESULTS: Of the 106 retrieved articles, seven studies with a total sample size of 2600 were included in the meta-analysis. The pooled estimate of mean for overall perception was 3.95 (95% CI: 3.34- 4.55, P< 0.001, I(2)= 99.97), while the pooled estimate of the mean for the overall expectation was 4.43 (95% CI: 4.11- 4.75, P< 0.001, I(2)= 99.93). The highest and lowest perception mean scores were related to tangibility (3.52, Gap= -0.86) and responsiveness (3.30, Gap= -1.04) dimensions. CONCLUSION: Responsiveness was identified as the weakest dimension. Therefore, managers are recommended to design suitable workforce-development programs which focus on the provision of timely and prompt services, polite and courteous interactions with patients, and prioritization of patients’ needs. Moreover, training public sector practitioners along with incentives can fill up the existing gaps. BioMed Central 2023-05-18 /pmc/articles/PMC10193716/ /pubmed/37202760 http://dx.doi.org/10.1186/s12913-023-09506-4 Text en © The Author(s) 2023 https://creativecommons.org/licenses/by/4.0/Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) . The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/ (https://creativecommons.org/publicdomain/zero/1.0/) ) applies to the data made available in this article, unless otherwise stated in a credit line to the data. |
spellingShingle | Research Farrokhi, Pouria Bagherzadeh, Rafat Arab-Zozani, Morteza Zarei, Ehsan Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis |
title | Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis |
title_full | Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis |
title_fullStr | Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis |
title_full_unstemmed | Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis |
title_short | Assessing the quality of hospital outpatient services in Iran: a systematic review and meta-analysis |
title_sort | assessing the quality of hospital outpatient services in iran: a systematic review and meta-analysis |
topic | Research |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10193716/ https://www.ncbi.nlm.nih.gov/pubmed/37202760 http://dx.doi.org/10.1186/s12913-023-09506-4 |
work_keys_str_mv | AT farrokhipouria assessingthequalityofhospitaloutpatientservicesiniranasystematicreviewandmetaanalysis AT bagherzadehrafat assessingthequalityofhospitaloutpatientservicesiniranasystematicreviewandmetaanalysis AT arabzozanimorteza assessingthequalityofhospitaloutpatientservicesiniranasystematicreviewandmetaanalysis AT zareiehsan assessingthequalityofhospitaloutpatientservicesiniranasystematicreviewandmetaanalysis |