Net Promoter Score (NPS) as a tool to assess parental satisfaction in pediatric intensive care units

OBJECTIVE: To verify the performance of the Net Promoter Score (NPS) as a tool to assess parental satisfaction in pediatric intensive care units (PICUs). METHODS: The authors conducted an observational cross-sectional multicenter study in the PICUs of 5 hospitals in Brazil. Eligible participants wer...

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Detalles Bibliográficos
Autores principales: Bitencourt, Victoria Noremberg, Crestani, Francielly, Peuckert, Marina Zanette, Andrades, Gabriela Rupp Hanzen, Krauzer, João Ronaldo Mafalda, Cintra, Cíntia de Cassia, Cunha, Mariana Lucas da Rocha, Eckert, Guilherme Unchalo, Girardi, Leandra, Santos, Iná S., Garcia, Pedro Celiny Ramos
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2023
Materias:
Original Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10202723/
https://www.ncbi.nlm.nih.gov/pubmed/36720434
http://dx.doi.org/10.1016/j.jped.2022.11.013

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