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Technology and museum visitor experiences: a four stage model of evolution

Research on technology and museum visitor experiences has experienced exponential growth. Despite this, limited studies explicitly examine existing progress in research on the intersection between technology and museum visitor experiences. Specifically, there is limited understanding of how topics s...

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Detalles Bibliográficos
Autores principales: Lu, Siqi Emily, Moyle, Brent, Reid, Sacha, Yang, Elaine, Liu, Biqiang
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10234241/
http://dx.doi.org/10.1007/s40558-023-00252-1
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author Lu, Siqi Emily
Moyle, Brent
Reid, Sacha
Yang, Elaine
Liu, Biqiang
author_facet Lu, Siqi Emily
Moyle, Brent
Reid, Sacha
Yang, Elaine
Liu, Biqiang
author_sort Lu, Siqi Emily
collection PubMed
description Research on technology and museum visitor experiences has experienced exponential growth. Despite this, limited studies explicitly examine existing progress in research on the intersection between technology and museum visitor experiences. Specifically, there is limited understanding of how topics studied, and the concepts, theories, models, and frameworks embedded within have evolved in congruence with the forms and types of technology integrated into museum research across time. Consequently, this paper applied a systematic quantitative approach to assess trends in research on technology and museum visitor experiences by critically examining 122 studies. Findings revealed a clear shift of the concepts studied, with early literature focused on basic concepts such as learning and interaction with technology. As the body of knowledge matured, other concepts such as intention and behaviour emerged in discourse, with contemporary literature exploring satisfaction, enjoyment, and virtual presence. Despite this, limited consistency in theories, models, and frameworks applied across time, which reflected a stagnation in stimulating critical discussions in the existing discourse. Furthermore, the forms and types of technology used in studies on museum visitor experiences have shifted from basic computer displays, through to innovative smart technology. This research provides the first attempt to holistically classify and synthesise the evolution of research on technology designed to enhance museum visitor experiences. Five types of technology in the museum sector and a Four Stage Model of Evolution consisting of (I) ICT Incubation; (II) Smart Technology Adoption; (III) ICT Transformation; and (IV) Futuristic Innovation were proposed, which demarcates the evolution of the body of knowledge.
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spelling pubmed-102342412023-06-01 Technology and museum visitor experiences: a four stage model of evolution Lu, Siqi Emily Moyle, Brent Reid, Sacha Yang, Elaine Liu, Biqiang Inf Technol Tourism Review Research on technology and museum visitor experiences has experienced exponential growth. Despite this, limited studies explicitly examine existing progress in research on the intersection between technology and museum visitor experiences. Specifically, there is limited understanding of how topics studied, and the concepts, theories, models, and frameworks embedded within have evolved in congruence with the forms and types of technology integrated into museum research across time. Consequently, this paper applied a systematic quantitative approach to assess trends in research on technology and museum visitor experiences by critically examining 122 studies. Findings revealed a clear shift of the concepts studied, with early literature focused on basic concepts such as learning and interaction with technology. As the body of knowledge matured, other concepts such as intention and behaviour emerged in discourse, with contemporary literature exploring satisfaction, enjoyment, and virtual presence. Despite this, limited consistency in theories, models, and frameworks applied across time, which reflected a stagnation in stimulating critical discussions in the existing discourse. Furthermore, the forms and types of technology used in studies on museum visitor experiences have shifted from basic computer displays, through to innovative smart technology. This research provides the first attempt to holistically classify and synthesise the evolution of research on technology designed to enhance museum visitor experiences. Five types of technology in the museum sector and a Four Stage Model of Evolution consisting of (I) ICT Incubation; (II) Smart Technology Adoption; (III) ICT Transformation; and (IV) Futuristic Innovation were proposed, which demarcates the evolution of the body of knowledge. Springer Berlin Heidelberg 2023-06-01 /pmc/articles/PMC10234241/ http://dx.doi.org/10.1007/s40558-023-00252-1 Text en © The Author(s) 2023 https://creativecommons.org/licenses/by/4.0/Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) .
spellingShingle Review
Lu, Siqi Emily
Moyle, Brent
Reid, Sacha
Yang, Elaine
Liu, Biqiang
Technology and museum visitor experiences: a four stage model of evolution
title Technology and museum visitor experiences: a four stage model of evolution
title_full Technology and museum visitor experiences: a four stage model of evolution
title_fullStr Technology and museum visitor experiences: a four stage model of evolution
title_full_unstemmed Technology and museum visitor experiences: a four stage model of evolution
title_short Technology and museum visitor experiences: a four stage model of evolution
title_sort technology and museum visitor experiences: a four stage model of evolution
topic Review
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10234241/
http://dx.doi.org/10.1007/s40558-023-00252-1
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