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User experiences of an online therapist-guided psychotherapy platform, OPTT: A cross-sectional study

INTRODUCTION: In the last few years, online psychotherapy programs have burgeoned since they are a more accessible and scalable treatment option compared to in-person therapies. While these online programs are promising, understanding the user experience and perceptions of care is essential for prog...

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Autores principales: Stephenson, Callum, Moghimi, Elnaz, Gutierrez, Gilmar, Jagayat, Jasleen, Layzell, Georgina, Patel, Charmy, Omrani, Mohsen, Alavi, Nazanin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10235428/
https://www.ncbi.nlm.nih.gov/pubmed/37273941
http://dx.doi.org/10.1016/j.invent.2023.100623
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author Stephenson, Callum
Moghimi, Elnaz
Gutierrez, Gilmar
Jagayat, Jasleen
Layzell, Georgina
Patel, Charmy
Omrani, Mohsen
Alavi, Nazanin
author_facet Stephenson, Callum
Moghimi, Elnaz
Gutierrez, Gilmar
Jagayat, Jasleen
Layzell, Georgina
Patel, Charmy
Omrani, Mohsen
Alavi, Nazanin
author_sort Stephenson, Callum
collection PubMed
description INTRODUCTION: In the last few years, online psychotherapy programs have burgeoned since they are a more accessible and scalable treatment option compared to in-person therapies. While these online programs are promising, understanding the user experience and perceptions of care is essential for program optimization. METHODS: This study investigated the experiences of end-users who had previously received online psychotherapy through a web-based platform. A 35-item multiple-choice survey was developed by the research team and distributed to past users to capture their perceptions of the program. RESULTS: The survey yielded 163 responses, with a 90 % completion rate. Participants were predominantly white and female, with an average age of 42 years. While most participants preferred in-person therapy, they also reported the benefits of the online psychotherapy program. Participants had positive perceptions of the platform, the quality and interaction of their therapist, and the homework assignments and skills covered. Lack of motivation to complete weekly homework assignments was cited as a common struggle. DISCUSSION: The findings support online psychotherapy as a beneficial digital mental health tool and highlight some areas for improvement. Scalability and accessibility are key benefits of the platform. At the same time, improvements in participant engagement, including those from equity-seeking and equity-deserving groups, may enhance the efficacy of the programs offered.
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spelling pubmed-102354282023-06-03 User experiences of an online therapist-guided psychotherapy platform, OPTT: A cross-sectional study Stephenson, Callum Moghimi, Elnaz Gutierrez, Gilmar Jagayat, Jasleen Layzell, Georgina Patel, Charmy Omrani, Mohsen Alavi, Nazanin Internet Interv Review article INTRODUCTION: In the last few years, online psychotherapy programs have burgeoned since they are a more accessible and scalable treatment option compared to in-person therapies. While these online programs are promising, understanding the user experience and perceptions of care is essential for program optimization. METHODS: This study investigated the experiences of end-users who had previously received online psychotherapy through a web-based platform. A 35-item multiple-choice survey was developed by the research team and distributed to past users to capture their perceptions of the program. RESULTS: The survey yielded 163 responses, with a 90 % completion rate. Participants were predominantly white and female, with an average age of 42 years. While most participants preferred in-person therapy, they also reported the benefits of the online psychotherapy program. Participants had positive perceptions of the platform, the quality and interaction of their therapist, and the homework assignments and skills covered. Lack of motivation to complete weekly homework assignments was cited as a common struggle. DISCUSSION: The findings support online psychotherapy as a beneficial digital mental health tool and highlight some areas for improvement. Scalability and accessibility are key benefits of the platform. At the same time, improvements in participant engagement, including those from equity-seeking and equity-deserving groups, may enhance the efficacy of the programs offered. Elsevier 2023-04-21 /pmc/articles/PMC10235428/ /pubmed/37273941 http://dx.doi.org/10.1016/j.invent.2023.100623 Text en © 2023 Published by Elsevier B.V. https://creativecommons.org/licenses/by-nc-nd/4.0/This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).
spellingShingle Review article
Stephenson, Callum
Moghimi, Elnaz
Gutierrez, Gilmar
Jagayat, Jasleen
Layzell, Georgina
Patel, Charmy
Omrani, Mohsen
Alavi, Nazanin
User experiences of an online therapist-guided psychotherapy platform, OPTT: A cross-sectional study
title User experiences of an online therapist-guided psychotherapy platform, OPTT: A cross-sectional study
title_full User experiences of an online therapist-guided psychotherapy platform, OPTT: A cross-sectional study
title_fullStr User experiences of an online therapist-guided psychotherapy platform, OPTT: A cross-sectional study
title_full_unstemmed User experiences of an online therapist-guided psychotherapy platform, OPTT: A cross-sectional study
title_short User experiences of an online therapist-guided psychotherapy platform, OPTT: A cross-sectional study
title_sort user experiences of an online therapist-guided psychotherapy platform, optt: a cross-sectional study
topic Review article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10235428/
https://www.ncbi.nlm.nih.gov/pubmed/37273941
http://dx.doi.org/10.1016/j.invent.2023.100623
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