Future of workplace design from a socio-technical perspective

Post-COVID-19, there is an ongoing discussion worldwide on the future of workplaces across organisations. This is a socio-technical system in transition, and we use a multi-level perspective (MLP) to identify the changing elements. We perform discourse analysis on the social media platform to gather stakeholders’ perspectives on the workplace to identify (a) changing dimensions of the workplace; (b) emerging challenges; (c) the necessity for adoption of new technologies; and (d) learnings from the pandemic with respect to the workplace. We propose a conceptual model through theories of socio-technical perspectives that shall inform practice on the design of workplace policy.