The impact of the COVID-19 pandemic on airlines’ passenger satisfaction

This study aims to understand airline passengers' satisfaction trends by analyzing the most influential factors on satisfaction before and during the COVID-19 pandemic. The sample consists of a dataset with 9745 passenger reviews published on airlinequality.com. The reviews were analyzed with a...

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Detalles Bibliográficos
Autores principales: Pereira, Francisco, Costa, Joana Martinho, Ramos, Ricardo, Raimundo, António
Formato: Online Artículo Texto
Lenguaje:English
Publicado: The Authors. Published by Elsevier Ltd. 2023
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10247150/
https://www.ncbi.nlm.nih.gov/pubmed/37304757
http://dx.doi.org/10.1016/j.jairtraman.2023.102441

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10247150/
https://www.ncbi.nlm.nih.gov/pubmed/37304757
http://dx.doi.org/10.1016/j.jairtraman.2023.102441

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