Cargando…

The impact of the COVID-19 pandemic on airlines’ passenger satisfaction

This study aims to understand airline passengers' satisfaction trends by analyzing the most influential factors on satisfaction before and during the COVID-19 pandemic. The sample consists of a dataset with 9745 passenger reviews published on airlinequality.com. The reviews were analyzed with a...

Descripción completa

Detalles Bibliográficos
Autores principales:	Pereira, Francisco, Costa, Joana Martinho, Ramos, Ricardo, Raimundo, António
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	The Authors. Published by Elsevier Ltd. 2023
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10247150/ https://www.ncbi.nlm.nih.gov/pubmed/37304757 http://dx.doi.org/10.1016/j.jairtraman.2023.102441

Ejemplares similares

Impacts of the COVID-19 pandemic on airline passengers’ recovery satisfaction: An experimental study
por: Istijanto
Publicado: (2021)

Impact of Covid-19 on passengers and airlines from passenger measurements: Managing customer satisfaction while putting the US Air Transportation System to sleep
por: Monmousseau, Philippe, et al.
Publicado: (2020)

Benefits of Diversification into Airfreight for Passenger Airlines
por: Gyazova, M. M., et al.
Publicado: (2022)

Airline Safety measures to prevent the COVID-19 pandemic that affect the confidence of passenger’s decision making to travel with domestic low-cost airlines during the pandemic
por: Kungwola, Korawin, et al.
Publicado: (2022)

A qualitative analysis of social and emotional perspectives of airline passengers during the COVID-19 pandemic
por: Lamb, Tracy L., et al.
Publicado: (2021)

The impact of COVID-19 on airline passenger travel behavior: An exploratory analysis on the Chinese aviation market
por: Zhang, Linfeng, et al.
Publicado: (2021)

Recommend or not? The influence of emotions on passengers’ intention of airline recommendation during COVID-19
por: Wang, Xi, et al.
Publicado: (2023)

Passenger, airline, and policy responses to the COVID-19 crisis: The case of South Korea
por: Kim, Myeonghyeon, et al.
Publicado: (2022)

A study on airlines’ responses and customer satisfaction during the COVID-19 pandemic
por: Zahraee, Seyed Mojib, et al.
Publicado: (2022)

Hedging jet fuel price risk: The case of U.S. passenger airlines
por: Turner, Peter A., et al.
Publicado: (2015)

The airline on-time performance impacts of the COVID-19 pandemic
por: Yimga, Jules
Publicado: (2021)

The Effects of Passenger Risk Perception During the COVID-19 Pandemic on Airline Industry: Evidence From the United States Stock Market
por: Lu, Zhou, et al.
Publicado: (2022)

The Impact of the COVID-19 Pandemic on China's Airline Industry
por: Zhang, Yuan, et al.
Publicado: (2022)

Influence of Passenger Flow at the Station Entrances on Passenger Satisfaction Amid COVID-19
por: Sidorchuk, Roman, et al.
Publicado: (2020)

Operational performance of Indian passenger airlines using hierarchical categorical DEA approach
por: Seth, Bharti, et al.
Publicado: (2023)

The Bugs in the Bags: The Risk Associated with the Introduction of Small Quantities of Fruit and Plants by Airline Passengers
por: Pace, Roberta, et al.
Publicado: (2022)

The COVID-19 pandemic and airline cash flow
por: Vinod, B.
Publicado: (2020)

The use and reporting of airline passenger data for infectious disease modelling: a systematic review
por: Meslé, Margaux Marie Isabelle, et al.
Publicado: (2019)

Quantifying the impact of the COVID-19 pandemic on US airline stock prices
por: Atems, Bebonchu, et al.
Publicado: (2021)

The impact of COVID-19 on airlines’ price curves
por: Morlotti, Chiara, et al.
Publicado: (2023)

European airline response to the COVID-19 pandemic – Contraction, consolidation and future considerations for airline business and management
por: Budd, Lucy, et al.
Publicado: (2020)

Government support to airlines in the aftermath of the COVID-19 pandemic()
por: Abate, Megersa, et al.
Publicado: (2020)

Evaluation of cough-jet effects on the transport characteristics of respiratory-induced contaminants in airline passengers’ local environments
por: Yan, Yihuan, et al.
Publicado: (2020)

How COVID-19 is impacting and reshaping the airline industry
por: Garrow, Laurie, et al.
Publicado: (2021)

Air travel in a COVID-19 world: Commercial airline passengers’ health concerns and attitudes towards infection prevention and disease control measures
por: Sotomayor-Castillo, Cristina, et al.
Publicado: (2021)

Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation: Highlighting three types of NPIs for the airline industry
por: Lee, Choong-Ki, et al.
Publicado: (2022)

Impact of Service Quality of Low-Cost Carriers on Airline Image and Consumers’ Satisfaction and Loyalty during the COVID-19 Outbreak
por: Hassan, Thowayeb H., et al.
Publicado: (2021)

Analysis of airline employees’ perceptions of corporate preparedness for COVID-19 disruptions to airline operations
por: Hong, Seock-Jin, et al.
Publicado: (2022)

Using a Bayesian meta-frontier approach to evaluate airline performance: The nexus between airline efficiency and customer satisfaction
por: Bin Taliah, Abdelrahman Rashid, et al.
Publicado: (2023)

Understanding how ESG-focused airlines reduce the impact of the COVID-19 pandemic on stock returns
por: Chen, Chun-Da, et al.
Publicado: (2022)

Impact of the COVID-19 pandemic on commercial airlines in the United States and implications for the kidney transplant community
por: Strauss, Alexandra T., et al.
Publicado: (2020)

Factors of Airline Selection and Reflight Intention During the Pandemic/Case of Serbian Airlines Users
por: Aleksić, Milica, et al.
Publicado: (2022)

Firm value in the airline industry: perspectives on the impact of sustainability and Covid-19
por: Abdi, Yaghoub, et al.
Publicado: (2023)

The impacts of COVID-19 on the global airline industry: An event study approach
por: Maneenop, Sakkakom, et al.
Publicado: (2020)

An airport level framework for examining the impact of COVID-19 on airline demand
por: Dey Tirtha, Sudipta, et al.
Publicado: (2022)

Global commercial passenger airlines and travel health information regarding infection control and the prevention of infectious disease: What's in a website?
por: Shaban, Ramon Z., et al.
Publicado: (2020)

European airlines′ strategic responses to the COVID-19 pandemic (January-May, 2020)
por: Albers, Sascha, et al.
Publicado: (2020)

COVID‐19 pandemic and innovation activities in the global airline industry: A review
por: Amankwah-Amoah, Joseph
Publicado: (2021)

The stock price reaction of the COVID-19 pandemic on the airline, hotel, and tourism industries
por: Carter, David, et al.
Publicado: (2022)

The impact of US–EU “Open Skies” agreement on airline market structures and airline networks
por: Button, Kenneth
Publicado: (2009)

Cannot write session to /tmp/vufind_sessions/sess_jk0rj7mcgle8fah43tocajdtil