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Tailoring recommendation algorithms to ideal preferences makes users better off

People often struggle to do what they ideally want because of a conflict between their actual and ideal preferences. ​​​By focusing on maximizing engagement, recommendation algorithms appear to be exacerbating this struggle. However, this need not be the case. Here we show that tailoring recommendat...

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Autores principales: Khambatta, Poruz, Mariadassou, Shwetha, Morris, Joshua, Wheeler, S. Christian
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Nature Publishing Group UK 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10250302/
https://www.ncbi.nlm.nih.gov/pubmed/37291232
http://dx.doi.org/10.1038/s41598-023-34192-x
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author Khambatta, Poruz
Mariadassou, Shwetha
Morris, Joshua
Wheeler, S. Christian
author_facet Khambatta, Poruz
Mariadassou, Shwetha
Morris, Joshua
Wheeler, S. Christian
author_sort Khambatta, Poruz
collection PubMed
description People often struggle to do what they ideally want because of a conflict between their actual and ideal preferences. ​​​By focusing on maximizing engagement, recommendation algorithms appear to be exacerbating this struggle. However, this need not be the case. Here we show that tailoring recommendation algorithms to ideal (vs. actual) preferences would provide meaningful benefits to both users and companies. To examine this, we built algorithmic recommendation systems that generated real-time, personalized recommendations tailored to either a person’s actual or ideal preferences. Then, in a high-powered, pre-registered experiment (n = 6488), we measured the effects of these recommendation algorithms. We found that targeting ideal rather than actual preferences resulted in somewhat fewer clicks, but it also increased the extent to which people felt better off and that their time was well spent. Moreover, of note to companies, targeting ideal preferences increased users' willingness to pay for the service, the extent to which they felt the company had their best interest at heart, and their likelihood of using the service again. Our results suggest that users and companies would be better off if recommendation algorithms learned what each person was striving for and nudged individuals toward their own unique ideals.
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spelling pubmed-102503022023-06-10 Tailoring recommendation algorithms to ideal preferences makes users better off Khambatta, Poruz Mariadassou, Shwetha Morris, Joshua Wheeler, S. Christian Sci Rep Article People often struggle to do what they ideally want because of a conflict between their actual and ideal preferences. ​​​By focusing on maximizing engagement, recommendation algorithms appear to be exacerbating this struggle. However, this need not be the case. Here we show that tailoring recommendation algorithms to ideal (vs. actual) preferences would provide meaningful benefits to both users and companies. To examine this, we built algorithmic recommendation systems that generated real-time, personalized recommendations tailored to either a person’s actual or ideal preferences. Then, in a high-powered, pre-registered experiment (n = 6488), we measured the effects of these recommendation algorithms. We found that targeting ideal rather than actual preferences resulted in somewhat fewer clicks, but it also increased the extent to which people felt better off and that their time was well spent. Moreover, of note to companies, targeting ideal preferences increased users' willingness to pay for the service, the extent to which they felt the company had their best interest at heart, and their likelihood of using the service again. Our results suggest that users and companies would be better off if recommendation algorithms learned what each person was striving for and nudged individuals toward their own unique ideals. Nature Publishing Group UK 2023-06-08 /pmc/articles/PMC10250302/ /pubmed/37291232 http://dx.doi.org/10.1038/s41598-023-34192-x Text en © The Author(s) 2023 https://creativecommons.org/licenses/by/4.0/Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) .
spellingShingle Article
Khambatta, Poruz
Mariadassou, Shwetha
Morris, Joshua
Wheeler, S. Christian
Tailoring recommendation algorithms to ideal preferences makes users better off
title Tailoring recommendation algorithms to ideal preferences makes users better off
title_full Tailoring recommendation algorithms to ideal preferences makes users better off
title_fullStr Tailoring recommendation algorithms to ideal preferences makes users better off
title_full_unstemmed Tailoring recommendation algorithms to ideal preferences makes users better off
title_short Tailoring recommendation algorithms to ideal preferences makes users better off
title_sort tailoring recommendation algorithms to ideal preferences makes users better off
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10250302/
https://www.ncbi.nlm.nih.gov/pubmed/37291232
http://dx.doi.org/10.1038/s41598-023-34192-x
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