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Modeling Consumer Acceptance and Usage Behaviors of m-Health: An Integrated Model of Self-Determination Theory, Task–Technology Fit, and the Technology Acceptance Model

Although mobile health (m-health) has great potential to reduce the cost of medical care and improve its quality and efficiency, it is not widely accepted by consumers. In addition, there is still a lack of comprehensive insight into m-health acceptance, especially among consumers with different dem...

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Autores principales: Tao, Da, Chen, Zhixi, Qin, Mingfu, Cheng, Miaoting
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10252197/
https://www.ncbi.nlm.nih.gov/pubmed/37297689
http://dx.doi.org/10.3390/healthcare11111550
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author Tao, Da
Chen, Zhixi
Qin, Mingfu
Cheng, Miaoting
author_facet Tao, Da
Chen, Zhixi
Qin, Mingfu
Cheng, Miaoting
author_sort Tao, Da
collection PubMed
description Although mobile health (m-health) has great potential to reduce the cost of medical care and improve its quality and efficiency, it is not widely accepted by consumers. In addition, there is still a lack of comprehensive insight into m-health acceptance, especially among consumers with different demographic characteristics. This study aimed to explore the factors affecting consumers’ acceptance and usage behaviors of m-health and to examine whether their roles differ by demographic characteristics. A comprehensive m-health acceptance model was proposed by integrating factors from the Self-Determination Theory, Task–Technology Fit, and Technology Acceptance Model. Survey data were collected from 623 Chinese adults with at least 6 months of m-health usage experience and analyzed using structural equation modeling techniques. Multi-group analyses were performed to assess whether the model relationships were different across gender, age, and usage experience. The results indicated that relatedness and competence were significant motivational antecedents of perceived ease of use. Task–technology fit and the perceived ease of use significantly affected the perceived usefulness. The perceived ease of use and perceived usefulness were significant determinants of consumer usage behaviors of m-health and together explained 81% of its variance. Moreover, the relationships among autonomy, perceived usefulness, and usage behaviors of m-health were moderated by gender. Consumer usage behaviors of m-health were affected by factors such as self-motivation (i.e., relatedness and competence), technology perceptions (i.e., perceived ease of use and perceived usefulness), and task–technology fit. These findings provide a theoretical underpinning for future research on m-health acceptance and provide empirical evidence for practitioners to promote the better design and use of m-health for healthcare activities.
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spelling pubmed-102521972023-06-10 Modeling Consumer Acceptance and Usage Behaviors of m-Health: An Integrated Model of Self-Determination Theory, Task–Technology Fit, and the Technology Acceptance Model Tao, Da Chen, Zhixi Qin, Mingfu Cheng, Miaoting Healthcare (Basel) Article Although mobile health (m-health) has great potential to reduce the cost of medical care and improve its quality and efficiency, it is not widely accepted by consumers. In addition, there is still a lack of comprehensive insight into m-health acceptance, especially among consumers with different demographic characteristics. This study aimed to explore the factors affecting consumers’ acceptance and usage behaviors of m-health and to examine whether their roles differ by demographic characteristics. A comprehensive m-health acceptance model was proposed by integrating factors from the Self-Determination Theory, Task–Technology Fit, and Technology Acceptance Model. Survey data were collected from 623 Chinese adults with at least 6 months of m-health usage experience and analyzed using structural equation modeling techniques. Multi-group analyses were performed to assess whether the model relationships were different across gender, age, and usage experience. The results indicated that relatedness and competence were significant motivational antecedents of perceived ease of use. Task–technology fit and the perceived ease of use significantly affected the perceived usefulness. The perceived ease of use and perceived usefulness were significant determinants of consumer usage behaviors of m-health and together explained 81% of its variance. Moreover, the relationships among autonomy, perceived usefulness, and usage behaviors of m-health were moderated by gender. Consumer usage behaviors of m-health were affected by factors such as self-motivation (i.e., relatedness and competence), technology perceptions (i.e., perceived ease of use and perceived usefulness), and task–technology fit. These findings provide a theoretical underpinning for future research on m-health acceptance and provide empirical evidence for practitioners to promote the better design and use of m-health for healthcare activities. MDPI 2023-05-25 /pmc/articles/PMC10252197/ /pubmed/37297689 http://dx.doi.org/10.3390/healthcare11111550 Text en © 2023 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Tao, Da
Chen, Zhixi
Qin, Mingfu
Cheng, Miaoting
Modeling Consumer Acceptance and Usage Behaviors of m-Health: An Integrated Model of Self-Determination Theory, Task–Technology Fit, and the Technology Acceptance Model
title Modeling Consumer Acceptance and Usage Behaviors of m-Health: An Integrated Model of Self-Determination Theory, Task–Technology Fit, and the Technology Acceptance Model
title_full Modeling Consumer Acceptance and Usage Behaviors of m-Health: An Integrated Model of Self-Determination Theory, Task–Technology Fit, and the Technology Acceptance Model
title_fullStr Modeling Consumer Acceptance and Usage Behaviors of m-Health: An Integrated Model of Self-Determination Theory, Task–Technology Fit, and the Technology Acceptance Model
title_full_unstemmed Modeling Consumer Acceptance and Usage Behaviors of m-Health: An Integrated Model of Self-Determination Theory, Task–Technology Fit, and the Technology Acceptance Model
title_short Modeling Consumer Acceptance and Usage Behaviors of m-Health: An Integrated Model of Self-Determination Theory, Task–Technology Fit, and the Technology Acceptance Model
title_sort modeling consumer acceptance and usage behaviors of m-health: an integrated model of self-determination theory, task–technology fit, and the technology acceptance model
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10252197/
https://www.ncbi.nlm.nih.gov/pubmed/37297689
http://dx.doi.org/10.3390/healthcare11111550
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