A Patient's Journey to Pay a Healthcare Bill: It's Way Too Complicated

1. The patient's financial experience is often complex and confusing. 2. Recent regulations support bringing more transparency to healthcare billing processes. 3. A patient journey map illustrates the patient experience in a healthcare process helping to identify improvement opportunities to better support patient-centered care. 4. Price transparency can be increased by communicating the patient's financial responsibility early in the care process as well as simplifying patient communications. 5. Digital health applications can help improve the patient financial experience and ultimately engagement in the payment process. 6. Greater clarity and improved processes may occur if the patient's journey is visualized.