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The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam
The present study examines the roles of internal communication (IC), job engagement (JE), organisation engagement (OE) and job satisfaction (JS) in producing employee loyalty (EL) based on the social exchange theory. This study employed an online questionnaire-based survey design to collect data fro...
Autores principales: | , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Palgrave Macmillan UK
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10267558/ https://www.ncbi.nlm.nih.gov/pubmed/37361101 http://dx.doi.org/10.1057/s41599-023-01806-8 |
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author | Nguyen, Cao Minh Anh Ha, Minh-Tri |
author_facet | Nguyen, Cao Minh Anh Ha, Minh-Tri |
author_sort | Nguyen, Cao Minh Anh |
collection | PubMed |
description | The present study examines the roles of internal communication (IC), job engagement (JE), organisation engagement (OE) and job satisfaction (JS) in producing employee loyalty (EL) based on the social exchange theory. This study employed an online questionnaire-based survey design to collect data from 255 respondents from higher education institutions (HEIs) in Binh Duong province using convenience and snowball sampling techniques. Data analyses and hypothesis testing were carried out using the partial least squares structural equation modelling (PLS-SEM). The findings show that all relationships are significantly validated, except for the JE-JS relationship. Our work is the first to investigate employee loyalty in the HEI context of an emerging economy such as Vietnam by incorporating internal communication, employee engagement (including job and organisation engagement) and job satisfaction to develop and validate a research model for the study. This study is expected to contribute to the theory and advance our understanding of different mechanisms that job engagement, organisation engagement and job satisfaction can play in the relationship between internal communication and employee loyalty. |
format | Online Article Text |
id | pubmed-10267558 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | Palgrave Macmillan UK |
record_format | MEDLINE/PubMed |
spelling | pubmed-102675582023-06-20 The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam Nguyen, Cao Minh Anh Ha, Minh-Tri Humanit Soc Sci Commun Article The present study examines the roles of internal communication (IC), job engagement (JE), organisation engagement (OE) and job satisfaction (JS) in producing employee loyalty (EL) based on the social exchange theory. This study employed an online questionnaire-based survey design to collect data from 255 respondents from higher education institutions (HEIs) in Binh Duong province using convenience and snowball sampling techniques. Data analyses and hypothesis testing were carried out using the partial least squares structural equation modelling (PLS-SEM). The findings show that all relationships are significantly validated, except for the JE-JS relationship. Our work is the first to investigate employee loyalty in the HEI context of an emerging economy such as Vietnam by incorporating internal communication, employee engagement (including job and organisation engagement) and job satisfaction to develop and validate a research model for the study. This study is expected to contribute to the theory and advance our understanding of different mechanisms that job engagement, organisation engagement and job satisfaction can play in the relationship between internal communication and employee loyalty. Palgrave Macmillan UK 2023-06-15 2023 /pmc/articles/PMC10267558/ /pubmed/37361101 http://dx.doi.org/10.1057/s41599-023-01806-8 Text en © The Author(s) 2023 https://creativecommons.org/licenses/by/4.0/Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons license, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons license and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) . |
spellingShingle | Article Nguyen, Cao Minh Anh Ha, Minh-Tri The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam |
title | The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam |
title_full | The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam |
title_fullStr | The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam |
title_full_unstemmed | The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam |
title_short | The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam |
title_sort | interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in vietnam |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10267558/ https://www.ncbi.nlm.nih.gov/pubmed/37361101 http://dx.doi.org/10.1057/s41599-023-01806-8 |
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