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Understanding the customer experience in human-computer interaction: a systematic literature review
BACKGROUND: In recent years, there has been an increasing interest in customer experience (CX) and its relation to the human-computer interaction (HCI) field. The CX is different depending on the domain in which it is studied, and therefore its dimensions may vary. METHODOLOGY: This research present...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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PeerJ Inc.
2023
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10280563/ https://www.ncbi.nlm.nih.gov/pubmed/37346508 http://dx.doi.org/10.7717/peerj-cs.1219 |