Transformation from zero tolerance to living with COVID-19 in New Taipei City, Taiwan. Experience of the FEMH “Home-Hotel-Hospital” care model

In March 2022, local cases of COVID-19 infections of the Omicron variant were identified in Taiwan. In response to impending community transmission, the “Home-Hotel-Hospital” (3H) care model was implemented by the Far Eastern Memorial Hospital (FEMH). It established the first remote home care center in Taiwan and two quarantine centers in two hotels. The hospital focused on care for critical COVID-19 patients, community screening, and telehealth care. The home care call center evaluated and triaged up to 104,244 cases and provided remote home care for 96,894 cases within the first three months; in 2022, it provided home care to 107,095 patients. The two quarantine hotels admitted a total of 1,834 individuals. A total of 3,796 COVID-19 patients were admitted to the hospital—367 in intensive care. The telehealth outpatient clinic—including the online video clinic—served 25,775 cases; 21.5% (n=5,544) of them were prescribed oral anti-viral medications. In 2022, the FEMH prescribed oral anti-viral therapies to a total of 12,571 cases. The FEMH 3H care model not only enabled non-critical patients to recover at home, but also provided severely ill patients access to timely in-hospital care. In the future, this model will continue to play a significant role in COVID-19 management.