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Patients’ Perceptions on Community Pharmacy Services of a Ward (10) of Kathmandu Metropolitan

PURPOSE: Community pharmacists’ role is shifting from product-oriented function towards patient-centered care. The patient-centered role of pharmacists is undervalued, as the public is unaware of pharmacists’ role. This study aims to identify patients’ perceptions and satisfaction with pharmaceutica...

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Autores principales: Ojha, Ankita, Bista, Durga, KC, Badri
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10287512/
https://www.ncbi.nlm.nih.gov/pubmed/37361031
http://dx.doi.org/10.2147/PPA.S395774
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author Ojha, Ankita
Bista, Durga
KC, Badri
author_facet Ojha, Ankita
Bista, Durga
KC, Badri
author_sort Ojha, Ankita
collection PubMed
description PURPOSE: Community pharmacists’ role is shifting from product-oriented function towards patient-centered care. The patient-centered role of pharmacists is undervalued, as the public is unaware of pharmacists’ role. This study aims to identify patients’ perceptions and satisfaction with pharmaceutical care services and factors affecting their preferences for community pharmacy services. PATIENTS AND METHODS: A quantitative cross-sectional study was conducted for three months on patients visiting registered community pharmacies in Kathmandu metropolitan ward number 10. RESULTS: Out of 406 participants, 30.5% perceive pharmacists to have a balance between business and health aspects of pharmacy practices; 29.1% view them as drug experts; and 11.8% consider pharmacists to be more concerned with business. 43.8% of participants were found to discuss their drug-related queries with pharmacists, possibly due to low treatment costs. Approximately 77% of respondents had no hesitancy when contacting pharmacists for health-related information because they believed pharmacists were sufficiently qualified to address drug-related questions. Around 88% of respondents agreed that the role of pharmacists is to counsel the patient about the directions for the use of medications. The level of satisfaction indicated that 72.4% are highly satisfied with pharmacy services. In addition, patients feel comfortable discussing their health with pharmacists due to their ability to protect the privacy of their medical records. In contrast, more trust in doctors seems to be the most common barrier for patients visiting pharmacists. CONCLUSION: Overall, pharmacists were regarded as the most trusted health care personnel to contact. However, to facilitate the expansion of pharmaceutical care services, the public should be aware of their distinctive professional talents. It is recommended for future researchers to understand the subjective perspective of pharmacy staff, managers, and pharmaceutical policy makers.
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spelling pubmed-102875122023-06-23 Patients’ Perceptions on Community Pharmacy Services of a Ward (10) of Kathmandu Metropolitan Ojha, Ankita Bista, Durga KC, Badri Patient Prefer Adherence Original Research PURPOSE: Community pharmacists’ role is shifting from product-oriented function towards patient-centered care. The patient-centered role of pharmacists is undervalued, as the public is unaware of pharmacists’ role. This study aims to identify patients’ perceptions and satisfaction with pharmaceutical care services and factors affecting their preferences for community pharmacy services. PATIENTS AND METHODS: A quantitative cross-sectional study was conducted for three months on patients visiting registered community pharmacies in Kathmandu metropolitan ward number 10. RESULTS: Out of 406 participants, 30.5% perceive pharmacists to have a balance between business and health aspects of pharmacy practices; 29.1% view them as drug experts; and 11.8% consider pharmacists to be more concerned with business. 43.8% of participants were found to discuss their drug-related queries with pharmacists, possibly due to low treatment costs. Approximately 77% of respondents had no hesitancy when contacting pharmacists for health-related information because they believed pharmacists were sufficiently qualified to address drug-related questions. Around 88% of respondents agreed that the role of pharmacists is to counsel the patient about the directions for the use of medications. The level of satisfaction indicated that 72.4% are highly satisfied with pharmacy services. In addition, patients feel comfortable discussing their health with pharmacists due to their ability to protect the privacy of their medical records. In contrast, more trust in doctors seems to be the most common barrier for patients visiting pharmacists. CONCLUSION: Overall, pharmacists were regarded as the most trusted health care personnel to contact. However, to facilitate the expansion of pharmaceutical care services, the public should be aware of their distinctive professional talents. It is recommended for future researchers to understand the subjective perspective of pharmacy staff, managers, and pharmaceutical policy makers. Dove 2023-06-21 /pmc/articles/PMC10287512/ /pubmed/37361031 http://dx.doi.org/10.2147/PPA.S395774 Text en © 2023 Ojha et al. https://creativecommons.org/licenses/by-nc/3.0/This work is published and licensed by Dove Medical Press Limited. The full terms of this license are available at https://www.dovepress.com/terms.php and incorporate the Creative Commons Attribution – Non Commercial (unported, v3.0) License (http://creativecommons.org/licenses/by-nc/3.0/ (https://creativecommons.org/licenses/by-nc/3.0/) ). By accessing the work you hereby accept the Terms. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed. For permission for commercial use of this work, please see paragraphs 4.2 and 5 of our Terms (https://www.dovepress.com/terms.php).
spellingShingle Original Research
Ojha, Ankita
Bista, Durga
KC, Badri
Patients’ Perceptions on Community Pharmacy Services of a Ward (10) of Kathmandu Metropolitan
title Patients’ Perceptions on Community Pharmacy Services of a Ward (10) of Kathmandu Metropolitan
title_full Patients’ Perceptions on Community Pharmacy Services of a Ward (10) of Kathmandu Metropolitan
title_fullStr Patients’ Perceptions on Community Pharmacy Services of a Ward (10) of Kathmandu Metropolitan
title_full_unstemmed Patients’ Perceptions on Community Pharmacy Services of a Ward (10) of Kathmandu Metropolitan
title_short Patients’ Perceptions on Community Pharmacy Services of a Ward (10) of Kathmandu Metropolitan
title_sort patients’ perceptions on community pharmacy services of a ward (10) of kathmandu metropolitan
topic Original Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10287512/
https://www.ncbi.nlm.nih.gov/pubmed/37361031
http://dx.doi.org/10.2147/PPA.S395774
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