Publics’ Knowledge, Perception and Practice on Management of Minor Ailment in Community Pharmacy in Malaysia

INTRODUCTION: Minor ailments can be defined as medical conditions that can be self-diagnosed, resolve on their own, and be self-managed with over-the-counter (OTC) medications. Nevertheless, minor ailment management was reported to consume much of the health care resources, which may burden the health care system as it increases patient waiting times and the doctors’ workload. PURPOSE: To evaluate the publics’ knowledge, perceptions, and practice on the management of minor ailments in community pharmacies in Malaysia and factors that may influence it. METHODS: A cross-sectional, self-administered survey was conducted between Dec 2020 and April 2021 among general population in Malaysia. The self-developed and validated survey form consisted of four sections included respondents’ demographics, knowledge, perceptions and practices toward minor aliment management in community pharmacy and was distributed using Google Forms via social media platforms. Factors influencing good public practices and perceptions were modeled using binary logistic regression. RESULTS: A total of 562 respondents completed the survey. Majority (n = 354, 63.0%) have good knowledge (score of 9–10), good practice (n = 367, 65.3%) (score 18–30) and good perception score (n = 305, 54.3%) (score 41–60). Variables such as age, those with higher degree (master/PhD), and prior experience and frequency of using community pharmacy had significant influence on respondents’ good perceptions, while age and frequency of visit were found to influence respondents’ good practice on minor ailment management in community pharmacy. CONCLUSION: Public in Malaysia have good knowledge on management of minor ailments by community pharmacies. Nevertheless, the publics’ perceptions and practice need to be further improved. More advocacy on community pharmacy’s roles on minor ailment management among public is need to strengthen the Malaysia’s healthcare system resources.