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The diversity of providers’ and consumers’ views of virtual versus inpatient care provision: a qualitative study

BACKGROUND: A broad-based international shift to virtual care models over recent years has accelerated following COVID-19. Although there are increasing numbers of studies and reviews, less is known about clinicians’ and consumers’ perspectives concerning virtual modes in contrast to inpatient modes...

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Autores principales: Clay-Williams, Robyn, Hibbert, Peter, Carrigan, Ann, Roberts, Natalie, Austin, Elizabeth, Fajardo Pulido, Diana, Meulenbroeks, Isabelle, Nguyen, Hoa Mi, Sarkies, Mitchell, Hatem, Sarah, Maka, Katherine, Loy, Graeme, Braithwaite, Jeffrey
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10318821/
https://www.ncbi.nlm.nih.gov/pubmed/37400807
http://dx.doi.org/10.1186/s12913-023-09715-x
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author Clay-Williams, Robyn
Hibbert, Peter
Carrigan, Ann
Roberts, Natalie
Austin, Elizabeth
Fajardo Pulido, Diana
Meulenbroeks, Isabelle
Nguyen, Hoa Mi
Sarkies, Mitchell
Hatem, Sarah
Maka, Katherine
Loy, Graeme
Braithwaite, Jeffrey
author_facet Clay-Williams, Robyn
Hibbert, Peter
Carrigan, Ann
Roberts, Natalie
Austin, Elizabeth
Fajardo Pulido, Diana
Meulenbroeks, Isabelle
Nguyen, Hoa Mi
Sarkies, Mitchell
Hatem, Sarah
Maka, Katherine
Loy, Graeme
Braithwaite, Jeffrey
author_sort Clay-Williams, Robyn
collection PubMed
description BACKGROUND: A broad-based international shift to virtual care models over recent years has accelerated following COVID-19. Although there are increasing numbers of studies and reviews, less is known about clinicians’ and consumers’ perspectives concerning virtual modes in contrast to inpatient modes of delivery. METHODS: We conducted a mixed-methods study in late 2021 examining consumers’ and providers’ expectations of and perspectives on virtual care in the context of a new facility planned for the north-western suburbs of Sydney, Australia. Data were collected via a series of workshops, and a demographic survey. Recorded qualitative text data were analysed thematically, and surveys were analysed using SPSS v22. RESULTS: Across 12 workshops, 33 consumers and 49 providers from varied backgrounds, ethnicities, language groups, age ranges and professions participated. Four advantages, strengths or benefits of virtual care reported were: patient factors and wellbeing, accessibility, better care and health outcomes, and additional health system benefits, while four disadvantages, weaknesses or risks of virtual care were: patient factors and wellbeing, accessibility, resources and infrastructure, and quality and safety of care. CONCLUSIONS: Virtual care was widely supported but the model is not suitable for all patients. Health and digital literacy and appropriate patient selection were key success criteria, as was patient choice. Key concerns included technology failures or limitations and that virtual models may be no more efficient than inpatient care models. Considering consumer and provider views and expectations prior to introducing virtual models of care may facilitate greater acceptance and uptake. SUPPLEMENTARY INFORMATION: The online version contains supplementary material available at 10.1186/s12913-023-09715-x.
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spelling pubmed-103188212023-07-05 The diversity of providers’ and consumers’ views of virtual versus inpatient care provision: a qualitative study Clay-Williams, Robyn Hibbert, Peter Carrigan, Ann Roberts, Natalie Austin, Elizabeth Fajardo Pulido, Diana Meulenbroeks, Isabelle Nguyen, Hoa Mi Sarkies, Mitchell Hatem, Sarah Maka, Katherine Loy, Graeme Braithwaite, Jeffrey BMC Health Serv Res Research Article BACKGROUND: A broad-based international shift to virtual care models over recent years has accelerated following COVID-19. Although there are increasing numbers of studies and reviews, less is known about clinicians’ and consumers’ perspectives concerning virtual modes in contrast to inpatient modes of delivery. METHODS: We conducted a mixed-methods study in late 2021 examining consumers’ and providers’ expectations of and perspectives on virtual care in the context of a new facility planned for the north-western suburbs of Sydney, Australia. Data were collected via a series of workshops, and a demographic survey. Recorded qualitative text data were analysed thematically, and surveys were analysed using SPSS v22. RESULTS: Across 12 workshops, 33 consumers and 49 providers from varied backgrounds, ethnicities, language groups, age ranges and professions participated. Four advantages, strengths or benefits of virtual care reported were: patient factors and wellbeing, accessibility, better care and health outcomes, and additional health system benefits, while four disadvantages, weaknesses or risks of virtual care were: patient factors and wellbeing, accessibility, resources and infrastructure, and quality and safety of care. CONCLUSIONS: Virtual care was widely supported but the model is not suitable for all patients. Health and digital literacy and appropriate patient selection were key success criteria, as was patient choice. Key concerns included technology failures or limitations and that virtual models may be no more efficient than inpatient care models. Considering consumer and provider views and expectations prior to introducing virtual models of care may facilitate greater acceptance and uptake. SUPPLEMENTARY INFORMATION: The online version contains supplementary material available at 10.1186/s12913-023-09715-x. BioMed Central 2023-07-04 /pmc/articles/PMC10318821/ /pubmed/37400807 http://dx.doi.org/10.1186/s12913-023-09715-x Text en © The Author(s) 2023 https://creativecommons.org/licenses/by/4.0/Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) . The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/ (https://creativecommons.org/publicdomain/zero/1.0/) ) applies to the data made available in this article, unless otherwise stated in a credit line to the data.
spellingShingle Research Article
Clay-Williams, Robyn
Hibbert, Peter
Carrigan, Ann
Roberts, Natalie
Austin, Elizabeth
Fajardo Pulido, Diana
Meulenbroeks, Isabelle
Nguyen, Hoa Mi
Sarkies, Mitchell
Hatem, Sarah
Maka, Katherine
Loy, Graeme
Braithwaite, Jeffrey
The diversity of providers’ and consumers’ views of virtual versus inpatient care provision: a qualitative study
title The diversity of providers’ and consumers’ views of virtual versus inpatient care provision: a qualitative study
title_full The diversity of providers’ and consumers’ views of virtual versus inpatient care provision: a qualitative study
title_fullStr The diversity of providers’ and consumers’ views of virtual versus inpatient care provision: a qualitative study
title_full_unstemmed The diversity of providers’ and consumers’ views of virtual versus inpatient care provision: a qualitative study
title_short The diversity of providers’ and consumers’ views of virtual versus inpatient care provision: a qualitative study
title_sort diversity of providers’ and consumers’ views of virtual versus inpatient care provision: a qualitative study
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10318821/
https://www.ncbi.nlm.nih.gov/pubmed/37400807
http://dx.doi.org/10.1186/s12913-023-09715-x
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