Implementation of a Novel Telehealth Patient Advisory Council

1. Patients with OUD are often subject to significant stigma, including by healthcare professionals. This is a key factor to consider when recruiting and engaging patients; trust building is key and can help to overcome both perceived and actual stigma. 2. Inclusion of core staff persons who have lived experience with the respective health condition—in this case, OUD—is beneficial. 3. Utilizing a formal framework, such as the Model for Improvement (utilized widely by the Institute for Healthcare Improvement), to guide improvement work is helpful for providing structure to feedback conversations, though this framework should be presented to patients in accessible language.