Comparing the Performance of Emergency Department Personnel and Patients’ Preferences in Breaking Bad News

OBJECTIVE: Breaking bad news (BBN) is a critical aspect of healthcare delivery that can have significant implications for patients’ outcomes. Inadequate and inappropriate delivery of bad news can result in detrimental psychological and emotional effects. This study aimed to compare the performance of emergency department (ED) personnel and patients’ preferences in BBN. METHODS: This descriptive-analytical study was conducted in 2022, and 135 patients who were admitted to the ED were included using quota sampling. Data were collected using a demographic questionnaire, a researcher-made questionnaire, and a standard questionnaire on attitudes toward the methods of BBN in the ED. The data were analyzed using SPSS software (version 16), and a p-value<0.05 was considered statistically significant. RESULTS: The results showed that the majority of patients (69.6%) received bad news from nurses. Based on the conditions mentioned in the standard questionnaire, the overall performance of personnel was 6.08±4.22 out of 19, while the overall attitude score (59.66±7.66 out of 76) revealed patients’ high tendency to receive bad news. There was a statistically significant difference between the total score of personnel performances and the total score of patients’ attitudes (p=0.001). CONCLUSION: The performance of ED personnel concerning patients’ attitudes toward the method of BBN in the emergency department was not optimal. Therefore, it is recommended to implement appropriate training programs for medical professionals, especially physicians, and nurses, to enhance their communication skills and reduce the detrimental effects of inappropriate delivery of bad news in medical settings.