Technology issues experienced by older populations responding to COVID-19 vaccine text outreach messages

Text messages used by healthcare organizations to communicate with patients have known limitations for certain populations, especially older adults. This study analyzed text message interactions with over 17 000 patients aged 65 and older during the initial phase of the COVID-19 vaccination campaign...

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Detalles Bibliográficos
Autores principales: Gwynne, Kaelyn, Ratwani, Raj, Dixit, Ram
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Oxford University Press 2023
Materias:
Case Report
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10415175/
https://www.ncbi.nlm.nih.gov/pubmed/37575956
http://dx.doi.org/10.1093/jamiaopen/ooad066
Descripción
Sumario:Text messages used by healthcare organizations to communicate with patients have known limitations for certain populations, especially older adults. This study analyzed text message interactions with over 17 000 patients aged 65 and older during the initial phase of the COVID-19 vaccination campaign. We coded the responses of 4247 patients who responded to this outreach to understand issues they experienced with the text message system. Our analysis highlighted areas for technology improvement and the need for more robust strategies to effectively reach older populations.

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