Technology issues experienced by older populations responding to COVID-19 vaccine text outreach messages

Text messages used by healthcare organizations to communicate with patients have known limitations for certain populations, especially older adults. This study analyzed text message interactions with over 17 000 patients aged 65 and older during the initial phase of the COVID-19 vaccination campaign...

Descripción completa

Detalles Bibliográficos
Autores principales: Gwynne, Kaelyn, Ratwani, Raj, Dixit, Ram
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Oxford University Press 2023
Materias:
Case Report
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10415175/
https://www.ncbi.nlm.nih.gov/pubmed/37575956
http://dx.doi.org/10.1093/jamiaopen/ooad066
_version_ 1785087466628186112
author Gwynne, Kaelyn
Ratwani, Raj
Dixit, Ram
author_facet Gwynne, Kaelyn
Ratwani, Raj
Dixit, Ram
author_sort Gwynne, Kaelyn
collection PubMed
description Text messages used by healthcare organizations to communicate with patients have known limitations for certain populations, especially older adults. This study analyzed text message interactions with over 17 000 patients aged 65 and older during the initial phase of the COVID-19 vaccination campaign. We coded the responses of 4247 patients who responded to this outreach to understand issues they experienced with the text message system. Our analysis highlighted areas for technology improvement and the need for more robust strategies to effectively reach older populations.
format Online
Article
Text
id pubmed-10415175
institution National Center for Biotechnology Information
language English
publishDate 2023
publisher Oxford University Press
record_format MEDLINE/PubMed
spelling pubmed-104151752023-08-12 Technology issues experienced by older populations responding to COVID-19 vaccine text outreach messages Gwynne, Kaelyn Ratwani, Raj Dixit, Ram JAMIA Open Case Report Text messages used by healthcare organizations to communicate with patients have known limitations for certain populations, especially older adults. This study analyzed text message interactions with over 17 000 patients aged 65 and older during the initial phase of the COVID-19 vaccination campaign. We coded the responses of 4247 patients who responded to this outreach to understand issues they experienced with the text message system. Our analysis highlighted areas for technology improvement and the need for more robust strategies to effectively reach older populations. Oxford University Press 2023-08-10 /pmc/articles/PMC10415175/ /pubmed/37575956 http://dx.doi.org/10.1093/jamiaopen/ooad066 Text en © The Author(s) 2023. Published by Oxford University Press on behalf of the American Medical Informatics Association. https://creativecommons.org/licenses/by-nc/4.0/This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial License (https://creativecommons.org/licenses/by-nc/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited. For commercial re-use, please contact journals.permissions@oup.com
spellingShingle Case Report
Gwynne, Kaelyn
Ratwani, Raj
Dixit, Ram
Technology issues experienced by older populations responding to COVID-19 vaccine text outreach messages
title Technology issues experienced by older populations responding to COVID-19 vaccine text outreach messages
title_full Technology issues experienced by older populations responding to COVID-19 vaccine text outreach messages
title_fullStr Technology issues experienced by older populations responding to COVID-19 vaccine text outreach messages
title_full_unstemmed Technology issues experienced by older populations responding to COVID-19 vaccine text outreach messages
title_short Technology issues experienced by older populations responding to COVID-19 vaccine text outreach messages
title_sort technology issues experienced by older populations responding to covid-19 vaccine text outreach messages
topic Case Report
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10415175/
https://www.ncbi.nlm.nih.gov/pubmed/37575956
http://dx.doi.org/10.1093/jamiaopen/ooad066
work_keys_str_mv AT gwynnekaelyn technologyissuesexperiencedbyolderpopulationsrespondingtocovid19vaccinetextoutreachmessages
AT ratwaniraj technologyissuesexperiencedbyolderpopulationsrespondingtocovid19vaccinetextoutreachmessages
AT dixitram technologyissuesexperiencedbyolderpopulationsrespondingtocovid19vaccinetextoutreachmessages

Ejemplares similares