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Patient Experiences of Communication with Healthcare Professionals on Their Healthcare Management around Chronic Respiratory Diseases

Background: Communication is an important clinical tool for the prevention and control of diseases, to advise and inform patients and the public, providing them with essential knowledge regarding healthcare and disease management. This study explored the experience of communication between healthcar...

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Autores principales: Zhang, Xiubin, Buttery, Sara C., Sterniczuk, Kamil, Brownrigg, Alex, Kennington, Erika, Quint, Jennifer K.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10418967/
https://www.ncbi.nlm.nih.gov/pubmed/37570411
http://dx.doi.org/10.3390/healthcare11152171
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author Zhang, Xiubin
Buttery, Sara C.
Sterniczuk, Kamil
Brownrigg, Alex
Kennington, Erika
Quint, Jennifer K.
author_facet Zhang, Xiubin
Buttery, Sara C.
Sterniczuk, Kamil
Brownrigg, Alex
Kennington, Erika
Quint, Jennifer K.
author_sort Zhang, Xiubin
collection PubMed
description Background: Communication is an important clinical tool for the prevention and control of diseases, to advise and inform patients and the public, providing them with essential knowledge regarding healthcare and disease management. This study explored the experience of communication between healthcare professionals (HCPs) and people with long-term lung conditions, from the patient perspective. Methods: This qualitative study analyzed the experience of people with chronic lung disease, recruited via Asthma & Lung UK (A&LUK) and COPD research databases. A&LUK invited people who had expressed a desire to be involved in research associated with their condition via their Expert Patient Panel and associated patients’ groups. Two focus group interviews (12 participants) and one individual interview (1 participant) were conducted. Thematic analysis was used for data analysis. Results: Two main themes were identified and we named them ‘involving communication’ and ‘communication needs to be improved. ‘They included seven subthemes: community-led support increased the patients’ social interaction with peers; allied-HCP-led support increased patients’ satisfaction; disliking being repeatedly asked the same basic information; feeling communication was unengaging, lacking personal specifics and the use of medical terminology and jargon. Conclusions: The study has identified what most matters in the process of communication with HCPs in people with long-term respiratory diseases of their healthcare management. The findings of the study can be used to improve the patient–healthcare professional relationship and facilitate a better communication flow in long-term healthcare management.
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spelling pubmed-104189672023-08-12 Patient Experiences of Communication with Healthcare Professionals on Their Healthcare Management around Chronic Respiratory Diseases Zhang, Xiubin Buttery, Sara C. Sterniczuk, Kamil Brownrigg, Alex Kennington, Erika Quint, Jennifer K. Healthcare (Basel) Article Background: Communication is an important clinical tool for the prevention and control of diseases, to advise and inform patients and the public, providing them with essential knowledge regarding healthcare and disease management. This study explored the experience of communication between healthcare professionals (HCPs) and people with long-term lung conditions, from the patient perspective. Methods: This qualitative study analyzed the experience of people with chronic lung disease, recruited via Asthma & Lung UK (A&LUK) and COPD research databases. A&LUK invited people who had expressed a desire to be involved in research associated with their condition via their Expert Patient Panel and associated patients’ groups. Two focus group interviews (12 participants) and one individual interview (1 participant) were conducted. Thematic analysis was used for data analysis. Results: Two main themes were identified and we named them ‘involving communication’ and ‘communication needs to be improved. ‘They included seven subthemes: community-led support increased the patients’ social interaction with peers; allied-HCP-led support increased patients’ satisfaction; disliking being repeatedly asked the same basic information; feeling communication was unengaging, lacking personal specifics and the use of medical terminology and jargon. Conclusions: The study has identified what most matters in the process of communication with HCPs in people with long-term respiratory diseases of their healthcare management. The findings of the study can be used to improve the patient–healthcare professional relationship and facilitate a better communication flow in long-term healthcare management. MDPI 2023-07-31 /pmc/articles/PMC10418967/ /pubmed/37570411 http://dx.doi.org/10.3390/healthcare11152171 Text en © 2023 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Zhang, Xiubin
Buttery, Sara C.
Sterniczuk, Kamil
Brownrigg, Alex
Kennington, Erika
Quint, Jennifer K.
Patient Experiences of Communication with Healthcare Professionals on Their Healthcare Management around Chronic Respiratory Diseases
title Patient Experiences of Communication with Healthcare Professionals on Their Healthcare Management around Chronic Respiratory Diseases
title_full Patient Experiences of Communication with Healthcare Professionals on Their Healthcare Management around Chronic Respiratory Diseases
title_fullStr Patient Experiences of Communication with Healthcare Professionals on Their Healthcare Management around Chronic Respiratory Diseases
title_full_unstemmed Patient Experiences of Communication with Healthcare Professionals on Their Healthcare Management around Chronic Respiratory Diseases
title_short Patient Experiences of Communication with Healthcare Professionals on Their Healthcare Management around Chronic Respiratory Diseases
title_sort patient experiences of communication with healthcare professionals on their healthcare management around chronic respiratory diseases
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10418967/
https://www.ncbi.nlm.nih.gov/pubmed/37570411
http://dx.doi.org/10.3390/healthcare11152171
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