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Empathy training for service employees: A mixed-methods systematic review

Following the surge for empathy training in service literature and its increasing demand in service industries, this study systematically reviews empirical papers implementing and testing empathy training programs in various service domains. A mixed-methods systematic review was performed to identif...

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Detalles Bibliográficos
Autores principales:	Lajante, Mathieu, Del Prete, Marzia, Sasseville, Beatrice, Rouleau, Geneviève, Gagnon, Marie-Pierre, Pelletier, Normand
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Public Library of Science 2023
Materias:	Research Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10424876/ https://www.ncbi.nlm.nih.gov/pubmed/37578963 http://dx.doi.org/10.1371/journal.pone.0289793

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