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Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit

Background: Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the u...

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Autores principales: Bott, Stephanie, Dantas Fernandez, Nicole, Narciso, Janet, MacAlpine, Janet, Quain, Nicole, Rettie, Julia, Sharpe, Lia, Diambomba, Yenge, Al Bizri, Ayah, O’Brien, Karel, Shah, Vibhuti
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10453278/
https://www.ncbi.nlm.nih.gov/pubmed/37628337
http://dx.doi.org/10.3390/children10081338
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author Bott, Stephanie
Dantas Fernandez, Nicole
Narciso, Janet
MacAlpine, Janet
Quain, Nicole
Rettie, Julia
Sharpe, Lia
Diambomba, Yenge
Al Bizri, Ayah
O’Brien, Karel
Shah, Vibhuti
author_facet Bott, Stephanie
Dantas Fernandez, Nicole
Narciso, Janet
MacAlpine, Janet
Quain, Nicole
Rettie, Julia
Sharpe, Lia
Diambomba, Yenge
Al Bizri, Ayah
O’Brien, Karel
Shah, Vibhuti
author_sort Bott, Stephanie
collection PubMed
description Background: Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the use of a cloud-based video-messaging service in our NICU. Methods: This study was a single center observational study conducted at Mount Sinai Hospital, Toronto, Canada. Following the implementation of a video-messaging service, parent and staff surveys were distributed to evaluate their experience and perception. Results: Parent responses were positive with respect to how the service helped them feel: closer to their infant (100%) and reassured about their infant’s care (100%). Nursing staff responses indicated that they perceived a benefit to parents (100%) and to their building a relationship with families (79%). However, they also identified time constraints (85%) and the use of the technology hardware (24%) as challenges. Conclusions: The use of an asynchronous video-messaging service was perceived as beneficial to both parents and staff in the NICU. Complaints pertained to the impact of the technology on nursing workflow and the difficulty using the hardware provided for use of the service.
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spelling pubmed-104532782023-08-26 Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit Bott, Stephanie Dantas Fernandez, Nicole Narciso, Janet MacAlpine, Janet Quain, Nicole Rettie, Julia Sharpe, Lia Diambomba, Yenge Al Bizri, Ayah O’Brien, Karel Shah, Vibhuti Children (Basel) Article Background: Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the use of a cloud-based video-messaging service in our NICU. Methods: This study was a single center observational study conducted at Mount Sinai Hospital, Toronto, Canada. Following the implementation of a video-messaging service, parent and staff surveys were distributed to evaluate their experience and perception. Results: Parent responses were positive with respect to how the service helped them feel: closer to their infant (100%) and reassured about their infant’s care (100%). Nursing staff responses indicated that they perceived a benefit to parents (100%) and to their building a relationship with families (79%). However, they also identified time constraints (85%) and the use of the technology hardware (24%) as challenges. Conclusions: The use of an asynchronous video-messaging service was perceived as beneficial to both parents and staff in the NICU. Complaints pertained to the impact of the technology on nursing workflow and the difficulty using the hardware provided for use of the service. MDPI 2023-08-02 /pmc/articles/PMC10453278/ /pubmed/37628337 http://dx.doi.org/10.3390/children10081338 Text en © 2023 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Bott, Stephanie
Dantas Fernandez, Nicole
Narciso, Janet
MacAlpine, Janet
Quain, Nicole
Rettie, Julia
Sharpe, Lia
Diambomba, Yenge
Al Bizri, Ayah
O’Brien, Karel
Shah, Vibhuti
Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit
title Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit
title_full Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit
title_fullStr Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit
title_full_unstemmed Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit
title_short Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit
title_sort building connections with families: implementation of a video-messaging service in the neonatal intensive care unit
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10453278/
https://www.ncbi.nlm.nih.gov/pubmed/37628337
http://dx.doi.org/10.3390/children10081338
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