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Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit
Background: Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the u...
Autores principales: | , , , , , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10453278/ https://www.ncbi.nlm.nih.gov/pubmed/37628337 http://dx.doi.org/10.3390/children10081338 |
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author | Bott, Stephanie Dantas Fernandez, Nicole Narciso, Janet MacAlpine, Janet Quain, Nicole Rettie, Julia Sharpe, Lia Diambomba, Yenge Al Bizri, Ayah O’Brien, Karel Shah, Vibhuti |
author_facet | Bott, Stephanie Dantas Fernandez, Nicole Narciso, Janet MacAlpine, Janet Quain, Nicole Rettie, Julia Sharpe, Lia Diambomba, Yenge Al Bizri, Ayah O’Brien, Karel Shah, Vibhuti |
author_sort | Bott, Stephanie |
collection | PubMed |
description | Background: Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the use of a cloud-based video-messaging service in our NICU. Methods: This study was a single center observational study conducted at Mount Sinai Hospital, Toronto, Canada. Following the implementation of a video-messaging service, parent and staff surveys were distributed to evaluate their experience and perception. Results: Parent responses were positive with respect to how the service helped them feel: closer to their infant (100%) and reassured about their infant’s care (100%). Nursing staff responses indicated that they perceived a benefit to parents (100%) and to their building a relationship with families (79%). However, they also identified time constraints (85%) and the use of the technology hardware (24%) as challenges. Conclusions: The use of an asynchronous video-messaging service was perceived as beneficial to both parents and staff in the NICU. Complaints pertained to the impact of the technology on nursing workflow and the difficulty using the hardware provided for use of the service. |
format | Online Article Text |
id | pubmed-10453278 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-104532782023-08-26 Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit Bott, Stephanie Dantas Fernandez, Nicole Narciso, Janet MacAlpine, Janet Quain, Nicole Rettie, Julia Sharpe, Lia Diambomba, Yenge Al Bizri, Ayah O’Brien, Karel Shah, Vibhuti Children (Basel) Article Background: Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the use of a cloud-based video-messaging service in our NICU. Methods: This study was a single center observational study conducted at Mount Sinai Hospital, Toronto, Canada. Following the implementation of a video-messaging service, parent and staff surveys were distributed to evaluate their experience and perception. Results: Parent responses were positive with respect to how the service helped them feel: closer to their infant (100%) and reassured about their infant’s care (100%). Nursing staff responses indicated that they perceived a benefit to parents (100%) and to their building a relationship with families (79%). However, they also identified time constraints (85%) and the use of the technology hardware (24%) as challenges. Conclusions: The use of an asynchronous video-messaging service was perceived as beneficial to both parents and staff in the NICU. Complaints pertained to the impact of the technology on nursing workflow and the difficulty using the hardware provided for use of the service. MDPI 2023-08-02 /pmc/articles/PMC10453278/ /pubmed/37628337 http://dx.doi.org/10.3390/children10081338 Text en © 2023 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Article Bott, Stephanie Dantas Fernandez, Nicole Narciso, Janet MacAlpine, Janet Quain, Nicole Rettie, Julia Sharpe, Lia Diambomba, Yenge Al Bizri, Ayah O’Brien, Karel Shah, Vibhuti Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit |
title | Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit |
title_full | Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit |
title_fullStr | Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit |
title_full_unstemmed | Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit |
title_short | Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit |
title_sort | building connections with families: implementation of a video-messaging service in the neonatal intensive care unit |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10453278/ https://www.ncbi.nlm.nih.gov/pubmed/37628337 http://dx.doi.org/10.3390/children10081338 |
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