Employers Feedback on Psychosocial Counselling Graduates’ Performance in Selected Healthcare Facilities in Malawi

PURPOSE: Psychosocial counselling is vital for addressing mental health challenges in Malawi, a low-income country in sub-Saharan Africa. However, there is a shortage of qualified mental health professionals, including Psychosocial counsellors. The Saint John of God College of Health Sciences aims to produce competent graduates in psychosocial counselling, but there is a lack of information on the quality of graduates and their ability to meet employer expectations. This qualitative study aimed to explore employers’ feedback on psychosocial counselling graduates’ performance in selected healthcare facilities in Malawi. METHODS: This qualitative approach employed an explorative research design. Eighteen participants were selected purposefully from ten healthcare facilities across three regions of Malawi. They were interviewed independently using a semi-structured interview guide. The data were analysed thematically using content analysis approach. RESULTS: The study reveals the assigned responsibilities of psychosocial counselling graduates, including providing HIV/AIDS therapeutic services, individual and group counselling, crisis intervention, and coordinating referrals. Employers recognize the graduates’ competence in communication skills, empathy, theoretical knowledge, and professionalism. However, some weaknesses were identified, such as difficulties in maintaining boundaries, limited knowledge of health-related terms, and a lack of proactivity. Suggestions for improvement include teaching professionalism, incorporating health-related terms in the curriculum, following up with graduates, continuing the practicum aspect, establishing partnerships, and expanding training in evidence-based practices. CONCLUSION: The study explored employer feedback on psychosocial counselling graduates from Saint John of God College of Health Sciences in Malawi. The study to identified strengths, areas for improvement, and recommendations were made to improve the Psychosocial counselling academic programme. Implementing them can improve graduates quality and mental health outcomes in Malawi.