Barriers and facilitators of using health information technologies by women: a scoping review

BACKGROUND AND AIM: Health information technologies play a vital role in addressing diverse health needs among women, offering a wide array of services tailored to their specific requirements. Despite the potential benefits, the widespread utilization of these technologies by women faces numerous barriers and challenges. These barriers can cause women to either reduce their usage of health technologies or refrain from using them altogether. Therefore, this review was done with the aim of identifying and classifying barriers and facilitators. METHODS: Some databases, including PubMed, Web of Sciences, and Scopus were searched using related keywords. Then, according to the inclusion and exclusion criteria, the articles were evaluated and selected. Finally, the barriers and facilitators were identified and classified. RESULTS: Out of 14,399 articles, finally 35 articles were included in the review. In general, 375 barriers (232 items) and facilitators (143 items) were extracted from the studies. After merging similar items, 121 barriers (51 items) and facilitators (70 items) identified were organized into five main themes (management, technological, legal and regulatory, personal, and data and information management). The most important barriers were “privacy, confidentiality, and security concerns” (n = 24), “deficiencies and limitations of infrastructure, software, hardware, and network” (n = 19), “sociocultural challenges” (n = 15), and “poor economic status” (n = 15). Moreover, the most important facilitators were “increasing awareness, skills and continuous education of women” (n = 17, in personal theme), “providing training services” (n = 14, in management theme), “simple, usable, and user-friendly design of technologies” (n = 14, in technological theme), and “providing financial or non-financial incentives (motivation) for women” (n = 14, in personal theme). CONCLUSION: This review showed that in order to use technologies, women face many barriers, either specific to women (such as gender inequality) or general (such as lack of technical skills). To overcome these barriers, policymakers, managers of organizations and medical centers, and designers of health systems can consider the facilitators identified in this review. SUPPLEMENTARY INFORMATION: The online version contains supplementary material available at 10.1186/s12911-023-02280-7.