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Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy

Community-oriented primary care (COPC) is an inclusive healthcare approach that combines individual care with a population-based outlook, striving to offer effective and equitable services. This study concentrates on assessing the perceived quality of a “Casa della Comunità” (CdC) implemented by the...

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Autores principales: Ceccarelli, Andrea, Minotti, Alice, Senni, Marco, Pellegrini, Luca, Benati, Giuseppe, Ceccarelli, Paola, Federici, Andrea, Mazzini, Silvia, Reali, Chiara, Sintoni, Francesco, Gori, Davide, Montalti, Marco
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10486978/
https://www.ncbi.nlm.nih.gov/pubmed/37685430
http://dx.doi.org/10.3390/healthcare11172396
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author Ceccarelli, Andrea
Minotti, Alice
Senni, Marco
Pellegrini, Luca
Benati, Giuseppe
Ceccarelli, Paola
Federici, Andrea
Mazzini, Silvia
Reali, Chiara
Sintoni, Francesco
Gori, Davide
Montalti, Marco
author_facet Ceccarelli, Andrea
Minotti, Alice
Senni, Marco
Pellegrini, Luca
Benati, Giuseppe
Ceccarelli, Paola
Federici, Andrea
Mazzini, Silvia
Reali, Chiara
Sintoni, Francesco
Gori, Davide
Montalti, Marco
author_sort Ceccarelli, Andrea
collection PubMed
description Community-oriented primary care (COPC) is an inclusive healthcare approach that combines individual care with a population-based outlook, striving to offer effective and equitable services. This study concentrates on assessing the perceived quality of a “Casa della Comunità” (CdC) implemented by the Romagna Local Health Authority, which embraces the COPC model. Through the examination of user experiences, the study aims to comprehend the influence of the CdC’s care delivery model on the community’s perception of service quality. From 13–18 March 2023, paper questionnaires were distributed by trained healthcare professionals and volunteers. The cross-sectional study enrolled participants aged 18 or older, capable of understanding written Italian, and willing to take part voluntarily. A total of 741 questionnaires were collected, resulting in an overall acceptance rate of 85.6%. Among the respondents, 37.9% were female, with an average age of 55.4 ± 16.2 years. While the respondents generally held a positive view of the quality, the results displayed varying levels of satisfaction across the different areas. Multivariate analysis revealed significant associations between factors such as gender, employment status, financial resources, education level, and distance from the healthcare center with the perceived quality of the facility in terms of accessibility, environment, staff, continuity of care, and overall satisfaction. The study yielded valuable insights, identifying strengths and areas for improvement and underscoring the importance of ongoing monitoring studies to enhance patient satisfaction continuously.
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spelling pubmed-104869782023-09-09 Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy Ceccarelli, Andrea Minotti, Alice Senni, Marco Pellegrini, Luca Benati, Giuseppe Ceccarelli, Paola Federici, Andrea Mazzini, Silvia Reali, Chiara Sintoni, Francesco Gori, Davide Montalti, Marco Healthcare (Basel) Article Community-oriented primary care (COPC) is an inclusive healthcare approach that combines individual care with a population-based outlook, striving to offer effective and equitable services. This study concentrates on assessing the perceived quality of a “Casa della Comunità” (CdC) implemented by the Romagna Local Health Authority, which embraces the COPC model. Through the examination of user experiences, the study aims to comprehend the influence of the CdC’s care delivery model on the community’s perception of service quality. From 13–18 March 2023, paper questionnaires were distributed by trained healthcare professionals and volunteers. The cross-sectional study enrolled participants aged 18 or older, capable of understanding written Italian, and willing to take part voluntarily. A total of 741 questionnaires were collected, resulting in an overall acceptance rate of 85.6%. Among the respondents, 37.9% were female, with an average age of 55.4 ± 16.2 years. While the respondents generally held a positive view of the quality, the results displayed varying levels of satisfaction across the different areas. Multivariate analysis revealed significant associations between factors such as gender, employment status, financial resources, education level, and distance from the healthcare center with the perceived quality of the facility in terms of accessibility, environment, staff, continuity of care, and overall satisfaction. The study yielded valuable insights, identifying strengths and areas for improvement and underscoring the importance of ongoing monitoring studies to enhance patient satisfaction continuously. MDPI 2023-08-25 /pmc/articles/PMC10486978/ /pubmed/37685430 http://dx.doi.org/10.3390/healthcare11172396 Text en © 2023 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Ceccarelli, Andrea
Minotti, Alice
Senni, Marco
Pellegrini, Luca
Benati, Giuseppe
Ceccarelli, Paola
Federici, Andrea
Mazzini, Silvia
Reali, Chiara
Sintoni, Francesco
Gori, Davide
Montalti, Marco
Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy
title Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy
title_full Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy
title_fullStr Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy
title_full_unstemmed Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy
title_short Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy
title_sort healthcare service quality evaluation in a community-oriented primary care center, italy
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10486978/
https://www.ncbi.nlm.nih.gov/pubmed/37685430
http://dx.doi.org/10.3390/healthcare11172396
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