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How has COVID-19 affected the work environment of delivery workers?: An interpretative phenomenological analysis
The COVID-19 pandemic has sparked a rapid worldwide increase in the utilization of delivery services. This study delves into the experiences of delivery workers as one of the activley developed industries during the COVID-19 pandemic in South Korea and sheds light on the effects of the pandemic on t...
Autores principales: | , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Public Library of Science
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10513220/ https://www.ncbi.nlm.nih.gov/pubmed/37733663 http://dx.doi.org/10.1371/journal.pone.0290403 |
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author | Pyo, Jeehee Park, Eun Jee Ock, Minsu Lee, Won Lee, Hye Jin Choi, Sungkyoung |
author_facet | Pyo, Jeehee Park, Eun Jee Ock, Minsu Lee, Won Lee, Hye Jin Choi, Sungkyoung |
author_sort | Pyo, Jeehee |
collection | PubMed |
description | The COVID-19 pandemic has sparked a rapid worldwide increase in the utilization of delivery services. This study delves into the experiences of delivery workers as one of the activley developed industries during the COVID-19 pandemic in South Korea and sheds light on the effects of the pandemic on their working conditions. Through in-depth interviews with 10 Korean delivery workers, data analysis employed the hermeneutic phenomenology research method developed by Van Manen. The findings indicate a substantial rise in income levels and a positive societal perception of delivery labor post-COVID-19. The pandemic also attracted many new workers to the industry due to low entry barriers and work flexibility. However, challenges persisted as delivery workers grappled with an uncertain legal status and sometimes jeopardized their safety to boost earnings in shorter time frames. The pivotal role played by delivery workers in enhancing communal quality of life and connectivity during the pandemic cannot be overlooked. As we step into a post-COVID-19 era, comprehensive efforts are needed to enhance the working environment for delivery workers globally. Notably, clarifying the relationship between delivery workers and companies within the novel digital labor landscape is essential, alongside establishing institutional frameworks to safeguard workers’ basic rights, including health and safety provisions. |
format | Online Article Text |
id | pubmed-10513220 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | Public Library of Science |
record_format | MEDLINE/PubMed |
spelling | pubmed-105132202023-09-22 How has COVID-19 affected the work environment of delivery workers?: An interpretative phenomenological analysis Pyo, Jeehee Park, Eun Jee Ock, Minsu Lee, Won Lee, Hye Jin Choi, Sungkyoung PLoS One Research Article The COVID-19 pandemic has sparked a rapid worldwide increase in the utilization of delivery services. This study delves into the experiences of delivery workers as one of the activley developed industries during the COVID-19 pandemic in South Korea and sheds light on the effects of the pandemic on their working conditions. Through in-depth interviews with 10 Korean delivery workers, data analysis employed the hermeneutic phenomenology research method developed by Van Manen. The findings indicate a substantial rise in income levels and a positive societal perception of delivery labor post-COVID-19. The pandemic also attracted many new workers to the industry due to low entry barriers and work flexibility. However, challenges persisted as delivery workers grappled with an uncertain legal status and sometimes jeopardized their safety to boost earnings in shorter time frames. The pivotal role played by delivery workers in enhancing communal quality of life and connectivity during the pandemic cannot be overlooked. As we step into a post-COVID-19 era, comprehensive efforts are needed to enhance the working environment for delivery workers globally. Notably, clarifying the relationship between delivery workers and companies within the novel digital labor landscape is essential, alongside establishing institutional frameworks to safeguard workers’ basic rights, including health and safety provisions. Public Library of Science 2023-09-21 /pmc/articles/PMC10513220/ /pubmed/37733663 http://dx.doi.org/10.1371/journal.pone.0290403 Text en © 2023 Pyo et al https://creativecommons.org/licenses/by/4.0/This is an open access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/) , which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. |
spellingShingle | Research Article Pyo, Jeehee Park, Eun Jee Ock, Minsu Lee, Won Lee, Hye Jin Choi, Sungkyoung How has COVID-19 affected the work environment of delivery workers?: An interpretative phenomenological analysis |
title | How has COVID-19 affected the work environment of delivery workers?: An interpretative phenomenological analysis |
title_full | How has COVID-19 affected the work environment of delivery workers?: An interpretative phenomenological analysis |
title_fullStr | How has COVID-19 affected the work environment of delivery workers?: An interpretative phenomenological analysis |
title_full_unstemmed | How has COVID-19 affected the work environment of delivery workers?: An interpretative phenomenological analysis |
title_short | How has COVID-19 affected the work environment of delivery workers?: An interpretative phenomenological analysis |
title_sort | how has covid-19 affected the work environment of delivery workers?: an interpretative phenomenological analysis |
topic | Research Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10513220/ https://www.ncbi.nlm.nih.gov/pubmed/37733663 http://dx.doi.org/10.1371/journal.pone.0290403 |
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