Access to health services for international migrants during the COVID-19 pandemic: a qualitative study

OBJECTIVE: To explore the experience and perception of international migrants in Chile regarding access to health services during the pandemic. METHOD: Collective case study following the qualitative paradigm. Forty semi-structured interviews were carried out with 30 migrants from different countries in Latin America and the Caribbean and 10 key actors from the health or social sector in November and December 2020. The interviews were analyzed thematically. RESULTS: Perceived facilitators for general access to health services are related to formal work, support networks, and good treatment, while barriers are linked to immigration status, information gaps, discrimination, lack of cross-cultural skills, and personal limits of the system. In the context of access to COVID-19 diagnosis and treatment, the main barriers identified are: cultural approach to the disease, communication gaps, experiences of discrimination, costs, and lack of support networks. CONCLUSION: Access to health services is related to social vulnerability and violation of international migrants rights.