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Respecting the Patient’s Right to Information in Hospital Wards in Poland – Socio-Economic Determinants of Patients’ Opinions

BACKGROUND: Implementation of the patient’s statutory right to information is one of determinants the quality and safety of medical services. The patients’ opinions survey is an element of patient-centric care, which is now one of the most important things in modern healthcare. The main aim of the w...

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Autores principales: Borowska, Mariola, Augustynowicz, Anna, Olszewski, Paweł, Religioni, Urszula
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10516204/
https://www.ncbi.nlm.nih.gov/pubmed/37745630
http://dx.doi.org/10.2147/PPA.S421336
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author Borowska, Mariola
Augustynowicz, Anna
Olszewski, Paweł
Religioni, Urszula
author_facet Borowska, Mariola
Augustynowicz, Anna
Olszewski, Paweł
Religioni, Urszula
author_sort Borowska, Mariola
collection PubMed
description BACKGROUND: Implementation of the patient’s statutory right to information is one of determinants the quality and safety of medical services. The patients’ opinions survey is an element of patient-centric care, which is now one of the most important things in modern healthcare. The main aim of the work is to examine patients’ opinions on the observance of patients’ right to information in the hospital and quality of healthcare in the hospital. A secondary objective was to examine the impact of socioeconomic variables on patients’ opinions. MATERIALS AND METHODS: The study was based on the Computer-Assisted Web Interview (CAWI) questionnaire, carried out in March 2022. The sample included 801 persons. Respondents were patients hospitalized within a maximum of 12 months. The questionnaire contained closed questions about the quality of medical care, observance of the patient’s right to information. RESULTS: Probability of referral was measured using the Net Promoter Score (NPS). Respondents answered the question about the recommendation on a scale from 0 to 10. People who rated the hospital ward at 10 and 9 are promoters, people who rated the hospital ward at 8 and 7 are neutral people. In turn, people who rated the hospital ward at 6, 5, 4, 3, 2, 1 or 0 are critics, ie people who will not recommend the hospital to their relatives. Most patients in hospital wards were the detractors (37%). The percentage of promoters was only 1% lower (36%) than that of the detractors. Patients was rated medical and nursing staff at a similar level with regard to the observance of the patient’s right to information. CONCLUSION: Most statistically significant differences in the assessment of medical care in the hospital ward were associated with such sociodemographic variables as age and income. People aged 55–64 and 65+ rated most of the analyzed aspects better.
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spelling pubmed-105162042023-09-23 Respecting the Patient’s Right to Information in Hospital Wards in Poland – Socio-Economic Determinants of Patients’ Opinions Borowska, Mariola Augustynowicz, Anna Olszewski, Paweł Religioni, Urszula Patient Prefer Adherence Original Research BACKGROUND: Implementation of the patient’s statutory right to information is one of determinants the quality and safety of medical services. The patients’ opinions survey is an element of patient-centric care, which is now one of the most important things in modern healthcare. The main aim of the work is to examine patients’ opinions on the observance of patients’ right to information in the hospital and quality of healthcare in the hospital. A secondary objective was to examine the impact of socioeconomic variables on patients’ opinions. MATERIALS AND METHODS: The study was based on the Computer-Assisted Web Interview (CAWI) questionnaire, carried out in March 2022. The sample included 801 persons. Respondents were patients hospitalized within a maximum of 12 months. The questionnaire contained closed questions about the quality of medical care, observance of the patient’s right to information. RESULTS: Probability of referral was measured using the Net Promoter Score (NPS). Respondents answered the question about the recommendation on a scale from 0 to 10. People who rated the hospital ward at 10 and 9 are promoters, people who rated the hospital ward at 8 and 7 are neutral people. In turn, people who rated the hospital ward at 6, 5, 4, 3, 2, 1 or 0 are critics, ie people who will not recommend the hospital to their relatives. Most patients in hospital wards were the detractors (37%). The percentage of promoters was only 1% lower (36%) than that of the detractors. Patients was rated medical and nursing staff at a similar level with regard to the observance of the patient’s right to information. CONCLUSION: Most statistically significant differences in the assessment of medical care in the hospital ward were associated with such sociodemographic variables as age and income. People aged 55–64 and 65+ rated most of the analyzed aspects better. Dove 2023-09-18 /pmc/articles/PMC10516204/ /pubmed/37745630 http://dx.doi.org/10.2147/PPA.S421336 Text en © 2023 Borowska et al. https://creativecommons.org/licenses/by-nc/3.0/This work is published and licensed by Dove Medical Press Limited. The full terms of this license are available at https://www.dovepress.com/terms.php and incorporate the Creative Commons Attribution – Non Commercial (unported, v3.0) License (http://creativecommons.org/licenses/by-nc/3.0/ (https://creativecommons.org/licenses/by-nc/3.0/) ). By accessing the work you hereby accept the Terms. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed. For permission for commercial use of this work, please see paragraphs 4.2 and 5 of our Terms (https://www.dovepress.com/terms.php).
spellingShingle Original Research
Borowska, Mariola
Augustynowicz, Anna
Olszewski, Paweł
Religioni, Urszula
Respecting the Patient’s Right to Information in Hospital Wards in Poland – Socio-Economic Determinants of Patients’ Opinions
title Respecting the Patient’s Right to Information in Hospital Wards in Poland – Socio-Economic Determinants of Patients’ Opinions
title_full Respecting the Patient’s Right to Information in Hospital Wards in Poland – Socio-Economic Determinants of Patients’ Opinions
title_fullStr Respecting the Patient’s Right to Information in Hospital Wards in Poland – Socio-Economic Determinants of Patients’ Opinions
title_full_unstemmed Respecting the Patient’s Right to Information in Hospital Wards in Poland – Socio-Economic Determinants of Patients’ Opinions
title_short Respecting the Patient’s Right to Information in Hospital Wards in Poland – Socio-Economic Determinants of Patients’ Opinions
title_sort respecting the patient’s right to information in hospital wards in poland – socio-economic determinants of patients’ opinions
topic Original Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10516204/
https://www.ncbi.nlm.nih.gov/pubmed/37745630
http://dx.doi.org/10.2147/PPA.S421336
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