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Effects of Servicescapes on Interaction Quality, Service Quality, and Behavioral Intention in a Healthcare Setting

This study develops a conceptual framework that encompasses servicescapes and customer perceptions and behaviors, and conducts an empirical investigation of healthcare service facilities. Structural equation modeling is performed using a sample of 271 patients who received treatment within one year...

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Detalles Bibliográficos
Autores principales:	An, Sohyun, Lee, Pyoungsoo, Shin, Choong Ho
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	MDPI 2023
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10531087/ https://www.ncbi.nlm.nih.gov/pubmed/37761694 http://dx.doi.org/10.3390/healthcare11182498

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