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Decoding cultural conflicts

As pioneers of the Carnegie Perspective recognized, conflicts in organizations can exist even when incentives of all parties are aligned. These can often be traced to differences in cognitions such as beliefs and values, which are foundational components of any given culture. This paper refines the...

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Autores principales: Koçak, Özgecan, Puranam, Phanish, Yegin, Afşar
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10538637/
https://www.ncbi.nlm.nih.gov/pubmed/37780139
http://dx.doi.org/10.3389/fpsyg.2023.1166023
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author Koçak, Özgecan
Puranam, Phanish
Yegin, Afşar
author_facet Koçak, Özgecan
Puranam, Phanish
Yegin, Afşar
author_sort Koçak, Özgecan
collection PubMed
description As pioneers of the Carnegie Perspective recognized, conflicts in organizations can exist even when incentives of all parties are aligned. These can often be traced to differences in cognitions such as beliefs and values, which are foundational components of any given culture. This paper refines the operationalization of cultural clashes by identifying differences in beliefs about causality (“which actions cause which outcomes”) and morality (in the broad sense of “what is evaluated as desirable”) as two fundamental sources of conflict. In our first study, we demonstrate empirically that participants recognize and distinguish between these two sources of conflict. In our second study, we test the hypotheses that while misalignments in either causal or moral codes increase observers' perceptions of relationship conflict, negative affect, likelihood of avoidance, and lower perceived likelihood of conflict resolution, the effects are stronger for misalignments in moral codes than misalignments in causal codes and strongest when both causal and moral codes are misaligned. We test these arguments using vignette-based experimental studies. Our findings support our hypotheses. This research has significant implications for the understanding of conflict dynamics within and beyond organizational contexts. By recognizing the pivotal role of cultural differences in shaping conflicts, organizations and decision-makers can better anticipate, manage, and potentially preempt such conflicts.
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spelling pubmed-105386372023-09-29 Decoding cultural conflicts Koçak, Özgecan Puranam, Phanish Yegin, Afşar Front Psychol Psychology As pioneers of the Carnegie Perspective recognized, conflicts in organizations can exist even when incentives of all parties are aligned. These can often be traced to differences in cognitions such as beliefs and values, which are foundational components of any given culture. This paper refines the operationalization of cultural clashes by identifying differences in beliefs about causality (“which actions cause which outcomes”) and morality (in the broad sense of “what is evaluated as desirable”) as two fundamental sources of conflict. In our first study, we demonstrate empirically that participants recognize and distinguish between these two sources of conflict. In our second study, we test the hypotheses that while misalignments in either causal or moral codes increase observers' perceptions of relationship conflict, negative affect, likelihood of avoidance, and lower perceived likelihood of conflict resolution, the effects are stronger for misalignments in moral codes than misalignments in causal codes and strongest when both causal and moral codes are misaligned. We test these arguments using vignette-based experimental studies. Our findings support our hypotheses. This research has significant implications for the understanding of conflict dynamics within and beyond organizational contexts. By recognizing the pivotal role of cultural differences in shaping conflicts, organizations and decision-makers can better anticipate, manage, and potentially preempt such conflicts. Frontiers Media S.A. 2023-09-14 /pmc/articles/PMC10538637/ /pubmed/37780139 http://dx.doi.org/10.3389/fpsyg.2023.1166023 Text en Copyright © 2023 Koçak, Puranam and Yegin. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Koçak, Özgecan
Puranam, Phanish
Yegin, Afşar
Decoding cultural conflicts
title Decoding cultural conflicts
title_full Decoding cultural conflicts
title_fullStr Decoding cultural conflicts
title_full_unstemmed Decoding cultural conflicts
title_short Decoding cultural conflicts
title_sort decoding cultural conflicts
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10538637/
https://www.ncbi.nlm.nih.gov/pubmed/37780139
http://dx.doi.org/10.3389/fpsyg.2023.1166023
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