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International medical Tourists’ expectations and behavioral intention towards health resorts in Malaysia

Medical tourism, a thriving industry encompassing both healthcare and tourism sectors, has experienced exponential growth over the past decades. The intensifying competition within the global market necessitates a closer examination of the pivotal role played by the perceptions of medical tourists i...

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Autores principales: Meng, Chung Kin, Piaralal, Shishi Kumar, Islam, Md Aminul, Yusof, Mohd Faizal Bin, Chowdhury, Rubaiyat Shaimom
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10559008/
https://www.ncbi.nlm.nih.gov/pubmed/37809654
http://dx.doi.org/10.1016/j.heliyon.2023.e19721
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author Meng, Chung Kin
Piaralal, Shishi Kumar
Islam, Md Aminul
Yusof, Mohd Faizal Bin
Chowdhury, Rubaiyat Shaimom
author_facet Meng, Chung Kin
Piaralal, Shishi Kumar
Islam, Md Aminul
Yusof, Mohd Faizal Bin
Chowdhury, Rubaiyat Shaimom
author_sort Meng, Chung Kin
collection PubMed
description Medical tourism, a thriving industry encompassing both healthcare and tourism sectors, has experienced exponential growth over the past decades. The intensifying competition within the global market necessitates a closer examination of the pivotal role played by the perceptions of medical tourists in their decision-making process regarding health destination visits. Thus, this study aims to explore the interplay between international medical tourists' perceptions of health resort attractions and their expectations, while also investigating the mediating effect (expectations) of these perceptions on their behavioral intentions to seek medical and healthcare treatments in a Malaysian health resort. Drawing on the Expectation Confirmation Theory (ECT) and the Theory of Planned Behavior (TPB), this research employed a quantitative research method, surveying 386 international medical tourists. The distribution of the survey questionnaire utilized the online internet email method. The study employed the partial least square structural equation modeling (PLS-SEM) method to examine the hypothesized relationships. The results conclusively support the positive influence of health resort attractions on international medical tourists' expectations and behavioral intentions. Consequently, this study provides valuable implications for the future growth and development of the health resort and medical tourism industry in Malaysia.
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spelling pubmed-105590082023-10-08 International medical Tourists’ expectations and behavioral intention towards health resorts in Malaysia Meng, Chung Kin Piaralal, Shishi Kumar Islam, Md Aminul Yusof, Mohd Faizal Bin Chowdhury, Rubaiyat Shaimom Heliyon Research Article Medical tourism, a thriving industry encompassing both healthcare and tourism sectors, has experienced exponential growth over the past decades. The intensifying competition within the global market necessitates a closer examination of the pivotal role played by the perceptions of medical tourists in their decision-making process regarding health destination visits. Thus, this study aims to explore the interplay between international medical tourists' perceptions of health resort attractions and their expectations, while also investigating the mediating effect (expectations) of these perceptions on their behavioral intentions to seek medical and healthcare treatments in a Malaysian health resort. Drawing on the Expectation Confirmation Theory (ECT) and the Theory of Planned Behavior (TPB), this research employed a quantitative research method, surveying 386 international medical tourists. The distribution of the survey questionnaire utilized the online internet email method. The study employed the partial least square structural equation modeling (PLS-SEM) method to examine the hypothesized relationships. The results conclusively support the positive influence of health resort attractions on international medical tourists' expectations and behavioral intentions. Consequently, this study provides valuable implications for the future growth and development of the health resort and medical tourism industry in Malaysia. Elsevier 2023-09-09 /pmc/articles/PMC10559008/ /pubmed/37809654 http://dx.doi.org/10.1016/j.heliyon.2023.e19721 Text en © 2023 The Authors https://creativecommons.org/licenses/by/4.0/This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).
spellingShingle Research Article
Meng, Chung Kin
Piaralal, Shishi Kumar
Islam, Md Aminul
Yusof, Mohd Faizal Bin
Chowdhury, Rubaiyat Shaimom
International medical Tourists’ expectations and behavioral intention towards health resorts in Malaysia
title International medical Tourists’ expectations and behavioral intention towards health resorts in Malaysia
title_full International medical Tourists’ expectations and behavioral intention towards health resorts in Malaysia
title_fullStr International medical Tourists’ expectations and behavioral intention towards health resorts in Malaysia
title_full_unstemmed International medical Tourists’ expectations and behavioral intention towards health resorts in Malaysia
title_short International medical Tourists’ expectations and behavioral intention towards health resorts in Malaysia
title_sort international medical tourists’ expectations and behavioral intention towards health resorts in malaysia
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10559008/
https://www.ncbi.nlm.nih.gov/pubmed/37809654
http://dx.doi.org/10.1016/j.heliyon.2023.e19721
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