The expectations of generation Z regarding the university educational act in Romania: optimizing the didactic process by providing feedback

In the university education system, the evaluation and provision of two-way teacher–student feedback are tools within the control function of educational management. Feedback can be defined as the process that takes place in the context of teacher–student interaction during university courses, both individually and in groups, for the development and achievement of the performance of the two actors involved through evaluation, appreciation, support, perception, and teaching. The research aims to develop an innovative feedback tool for the higher education engineering sector to support the improvement of learning outcome-oriented curricula and teaching activities to better meet the learning needs of Gen Z students while being relevant to the labor market and to society in general. The research had a number of subjects: 246 students (67.5% women, 32.5% men) and 7 teachers to whom two feedback instruments were applied (the SKS instrument and the standard instrument of Lucian Blaga University of Sibiu). After testing the four hypotheses, it was observed that the feedback provided by Gen Z is focused on four areas of competence: psychological, pedagogical, education management, and general impression. Each field includes a set of professional and transversal competencies. The SKS (STOP, KEEP, and START) evaluation form is more reliable in evaluating different disciplines than the standard evaluation form by providing a more homogenous type of feedback for each discipline or teacher.