Acoustic compression in Zoom audio does not compromise voice recognition performance

Human voice recognition over telephone channels typically yields lower accuracy when compared to audio recorded in a studio environment with higher quality. Here, we investigated the extent to which audio in video conferencing, subject to various lossy compression mechanisms, affects human voice recognition performance. Voice recognition performance was tested in an old–new recognition task under three audio conditions (telephone, Zoom, studio) across all matched (familiarization and test with same audio condition) and mismatched combinations (familiarization and test with different audio conditions). Participants were familiarized with female voices presented in either studio-quality (N = 22), Zoom-quality (N = 21), or telephone-quality (N = 20) stimuli. Subsequently, all listeners performed an identical voice recognition test containing a balanced stimulus set from all three conditions. Results revealed that voice recognition performance (dʹ) in Zoom audio was not significantly different to studio audio but both in Zoom and studio audio listeners performed significantly better compared to telephone audio. This suggests that signal processing of the speech codec used by Zoom provides equally relevant information in terms of voice recognition compared to studio audio. Interestingly, listeners familiarized with voices via Zoom audio showed a trend towards a better recognition performance in the test (p = 0.056) compared to listeners familiarized with studio audio. We discuss future directions according to which a possible advantage of Zoom audio for voice recognition might be related to some of the speech coding mechanisms used by Zoom.