Trust and reciprocity norms in the analysis of social capital related to udder health. A mixed methods approach with dairy farmers and veterinarians from the north of Antioquia

Understanding trust between dairy farmers and other actors in the dairy chain, as well as the reciprocity norms among them are fundamental to encouraging collective action and decision-making to improve milk production and udder health. The objective of this study was to understand the relationships of trust between dairy farmers and other actors in the dairy chain related to udder health in the north of Antioquia. Mixed methods (cross-sectional and grounded theory) with a convergent triangulation design were used. A total of 216 dairy farmers participated in the quantitative component, and 17 dairy farmers and 9 veterinarians in the qualitative component, they were located in 9 milk-producing municipalities in the north of Antioquia. A characterization survey of the dairy farmers, a survey on reliability and udder health, an analysis of each farm’s annual average BTSCC and CFU, and semi-structured interviews on the same topic were conducted. Problems were found in the biological indicators of udder health on the farms: BTSCC was poor for 67% of the dairy farmers, and CFU was poor for 22% of the dairy farmers. Veterinarians are the actors whom dairy farmers trust the most. Trust in dairy chain actors is complex, variable, and depends on many aspects. Trust representation, Socio-cultural Factors, Economic and Commercial Factors, Labor, Clinical and Laboratory Conditions of Milk, and Norms of Reciprocity constitute the categories of analysis when theorizing about trust and udder health. Each of the theoretical and emerging categories in this study describes actors, attitudes, behaviors, relationships between actors, and norms, allowing us to understand that trust between dairy farmers and other actors in the dairy chain in order to face the problems of udder health and milk production depends on technical processes, individual and collective human attitudes and behaviors, supply of services, political, regulative and economic determinants, the latter being transcendental in decision-making to invest in mastitis control and udder health care.