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The Quality of Telenursing—Israeli Nursing Staff’s Perceptions

Background: The outbreak of the COVID-19 pandemic has increased telemedicine and telenursing services worldwide, developed this innovative treatment’s potential, and emphasized its importance. The constraints imposed by the pandemic breached regulatory, psychological, and organizational obstructions...

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Autores principales: Grinberg, Keren, Sela, Yael
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10671182/
https://www.ncbi.nlm.nih.gov/pubmed/37998408
http://dx.doi.org/10.3390/healthcare11222915
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author Grinberg, Keren
Sela, Yael
author_facet Grinberg, Keren
Sela, Yael
author_sort Grinberg, Keren
collection PubMed
description Background: The outbreak of the COVID-19 pandemic has increased telemedicine and telenursing services worldwide, developed this innovative treatment’s potential, and emphasized its importance. The constraints imposed by the pandemic breached regulatory, psychological, and organizational obstructions among both patients and caretakers. Community and hospital nursing services were forced to deal with a new reality, to provide remote care solutions for bedridden chronic patients, as the need for this grew exponentially. Despite the increase of telemedicine in recent years, so far no research in Israel has investigated the nursing staff’s perceptions of the quality of the care provided through telenursing. Objective: To assess nurses’ perceptions of the quality of the care provided through telenursing compared to face-to-face nursing. Method: A quantitative cross-sectional study among 227 male and female nurses in Israel. The questionnaire included demographic questions, and the five measures of quality of care: concern and empathy for the patient, professional treatment, response to treatment, educated use of resources, and patients’ sense of security. Results: Significant differences were found between nurses’ perceptions of telenursing and face-to-face nursing. The quality of face-to-face nursing was perceived as more positive than that of telenursing, in general, as were the individual measures of care quality such as providing professional treatment, response to treatment, and patients’ sense of security. Conclusions: Although telemedicine has increased significantly in recent years, nursing staff still perceived the quality of care and follow-up of face-to-face nursing as more positive. It is important to continue to monitor nurses’ perceptions and attitudes towards the strengths of these two treatment methods, not only in crisis situations, but among wider populations, and to investigate the factors that could influence these perceptions.
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spelling pubmed-106711822023-11-07 The Quality of Telenursing—Israeli Nursing Staff’s Perceptions Grinberg, Keren Sela, Yael Healthcare (Basel) Article Background: The outbreak of the COVID-19 pandemic has increased telemedicine and telenursing services worldwide, developed this innovative treatment’s potential, and emphasized its importance. The constraints imposed by the pandemic breached regulatory, psychological, and organizational obstructions among both patients and caretakers. Community and hospital nursing services were forced to deal with a new reality, to provide remote care solutions for bedridden chronic patients, as the need for this grew exponentially. Despite the increase of telemedicine in recent years, so far no research in Israel has investigated the nursing staff’s perceptions of the quality of the care provided through telenursing. Objective: To assess nurses’ perceptions of the quality of the care provided through telenursing compared to face-to-face nursing. Method: A quantitative cross-sectional study among 227 male and female nurses in Israel. The questionnaire included demographic questions, and the five measures of quality of care: concern and empathy for the patient, professional treatment, response to treatment, educated use of resources, and patients’ sense of security. Results: Significant differences were found between nurses’ perceptions of telenursing and face-to-face nursing. The quality of face-to-face nursing was perceived as more positive than that of telenursing, in general, as were the individual measures of care quality such as providing professional treatment, response to treatment, and patients’ sense of security. Conclusions: Although telemedicine has increased significantly in recent years, nursing staff still perceived the quality of care and follow-up of face-to-face nursing as more positive. It is important to continue to monitor nurses’ perceptions and attitudes towards the strengths of these two treatment methods, not only in crisis situations, but among wider populations, and to investigate the factors that could influence these perceptions. MDPI 2023-11-07 /pmc/articles/PMC10671182/ /pubmed/37998408 http://dx.doi.org/10.3390/healthcare11222915 Text en © 2023 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Grinberg, Keren
Sela, Yael
The Quality of Telenursing—Israeli Nursing Staff’s Perceptions
title The Quality of Telenursing—Israeli Nursing Staff’s Perceptions
title_full The Quality of Telenursing—Israeli Nursing Staff’s Perceptions
title_fullStr The Quality of Telenursing—Israeli Nursing Staff’s Perceptions
title_full_unstemmed The Quality of Telenursing—Israeli Nursing Staff’s Perceptions
title_short The Quality of Telenursing—Israeli Nursing Staff’s Perceptions
title_sort quality of telenursing—israeli nursing staff’s perceptions
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10671182/
https://www.ncbi.nlm.nih.gov/pubmed/37998408
http://dx.doi.org/10.3390/healthcare11222915
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