Service quality, outpatient satisfaction and loyalty in community pharmacies in Turkey: A structural equation modeling approach

BACKGROUND: The sustainability of community pharmacy services is dependent on service quality, patient satisfaction, and patient loyalty. While community pharmacies are perceived as medical units in terms of drug dispensing, they are also businesses that engage in social interaction with patients. O...

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Detalles Bibliográficos
Autores principales: Gül, İsa, Helvacıoğlu, Ender Tunçer, Saraçlı, Sinan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2023
Materias:
Research Paper
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10679941/
https://www.ncbi.nlm.nih.gov/pubmed/38023638
http://dx.doi.org/10.1016/j.rcsop.2023.100361

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