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Patients’ tendency to recommend plastic surgery clinic shaped by appearance consciousness

BACKGROUND: Plastic surgery services need adjustment from a patient experience perspective. However, its association with outcome quality was rarely studied. Postoperative appearance can play the role in predicting the clinic recommendations likelihood. AIM: This study is aimed to analyse recommenda...

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Autores principales: Handini, Nurliati S., Antonio, Ferdi
Formato: Online Artículo Texto
Lenguaje:English
Publicado: AOSIS 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10696560/
http://dx.doi.org/10.4102/hsag.v28i0.2320
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author Handini, Nurliati S.
Antonio, Ferdi
author_facet Handini, Nurliati S.
Antonio, Ferdi
author_sort Handini, Nurliati S.
collection PubMed
description BACKGROUND: Plastic surgery services need adjustment from a patient experience perspective. However, its association with outcome quality was rarely studied. Postoperative appearance can play the role in predicting the clinic recommendations likelihood. AIM: This study is aimed to analyse recommendation likelihood (LRC) to the clinic, incorporating postoperative patient consciousness of appearance (PCA) as a mediator. SETTING: Postoperative patient from two plastic surgery clinics in Jakarta, the Capital of Indonesia. METHODS: Quantitative study with postoperative patient self-reported survey and cross-sectional data from 97 respondents were taken purposively. Respondent data were analysed through partial least squares structural equation modelling (PLS-SEM). RESULTS: Five elements of patient experience had positive association with LRC (p < 0.05) mediated by PCA, while PCA demonstrated a large effect on LRC (β: 0.403; p = 0.004; confidence interval [CI] = 0.173–0.671). Thus, PCA can mediate the relationship of patient experience to encourage clinic recommendations. Furthermore, healthcare by plastic surgeons showed predominant relationships followed by staff service and accessibility, suggesting those should be of utmost concern to plastic surgery patients. CONCLUSION: Patient experience elements have positive association with LRC mediated by PCA. Therefore, the importance of PCA as a quality outcome must be considered in quality care delivery at plastic surgery clinics. Clinic management should prioritise optimising factors contributing to PCA. CONTRIBUTION: This study showed evidence that postoperative consciousness of appearance as outcome quality occurred as a mediator in patient experience relationship towards behavioural intention.
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spelling pubmed-106965602023-12-06 Patients’ tendency to recommend plastic surgery clinic shaped by appearance consciousness Handini, Nurliati S. Antonio, Ferdi Health SA Original Research BACKGROUND: Plastic surgery services need adjustment from a patient experience perspective. However, its association with outcome quality was rarely studied. Postoperative appearance can play the role in predicting the clinic recommendations likelihood. AIM: This study is aimed to analyse recommendation likelihood (LRC) to the clinic, incorporating postoperative patient consciousness of appearance (PCA) as a mediator. SETTING: Postoperative patient from two plastic surgery clinics in Jakarta, the Capital of Indonesia. METHODS: Quantitative study with postoperative patient self-reported survey and cross-sectional data from 97 respondents were taken purposively. Respondent data were analysed through partial least squares structural equation modelling (PLS-SEM). RESULTS: Five elements of patient experience had positive association with LRC (p < 0.05) mediated by PCA, while PCA demonstrated a large effect on LRC (β: 0.403; p = 0.004; confidence interval [CI] = 0.173–0.671). Thus, PCA can mediate the relationship of patient experience to encourage clinic recommendations. Furthermore, healthcare by plastic surgeons showed predominant relationships followed by staff service and accessibility, suggesting those should be of utmost concern to plastic surgery patients. CONCLUSION: Patient experience elements have positive association with LRC mediated by PCA. Therefore, the importance of PCA as a quality outcome must be considered in quality care delivery at plastic surgery clinics. Clinic management should prioritise optimising factors contributing to PCA. CONTRIBUTION: This study showed evidence that postoperative consciousness of appearance as outcome quality occurred as a mediator in patient experience relationship towards behavioural intention. AOSIS 2023-11-16 /pmc/articles/PMC10696560/ http://dx.doi.org/10.4102/hsag.v28i0.2320 Text en © 2023. The Authors https://creativecommons.org/licenses/by/4.0/Licensee: AOSIS. This work is licensed under the Creative Commons Attribution License.
spellingShingle Original Research
Handini, Nurliati S.
Antonio, Ferdi
Patients’ tendency to recommend plastic surgery clinic shaped by appearance consciousness
title Patients’ tendency to recommend plastic surgery clinic shaped by appearance consciousness
title_full Patients’ tendency to recommend plastic surgery clinic shaped by appearance consciousness
title_fullStr Patients’ tendency to recommend plastic surgery clinic shaped by appearance consciousness
title_full_unstemmed Patients’ tendency to recommend plastic surgery clinic shaped by appearance consciousness
title_short Patients’ tendency to recommend plastic surgery clinic shaped by appearance consciousness
title_sort patients’ tendency to recommend plastic surgery clinic shaped by appearance consciousness
topic Original Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10696560/
http://dx.doi.org/10.4102/hsag.v28i0.2320
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