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Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study
Objective To assess the quality of telephone triage by following the consecutive phases of its care process and the quality of the clinical questions asked about the patient’s clinical condition, of the triage outcome, of the content of the home management advice, and of the safety net advice given...
| Autores principales: | , , , , , , |
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| Formato: | Texto |
| Lenguaje: | English |
| Publicado: |
BMJ Publishing Group Ltd.
2008
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2769520/ https://www.ncbi.nlm.nih.gov/pubmed/18790814 http://dx.doi.org/10.1136/bmj.a1264 |