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The Geriatric Hearcare Services as an example of integrated ‘pathway’ in case- and care management

PURPOSE: Initiation of an multimodal, customer focused service network across the service sectors for multimorbid patients: for example the hard-of-hearing. CONTEXT: The lack in accessibility of services, flexibility of appointments and handicap-oriented communication skills often prevents the geria...

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Detalles Bibliográficos
Autores principales: Lerch, Michael, Decker-Maruska, Mechthild
Formato: Texto
Lenguaje:English
Publicado: Igitur, Utrecht Publishing & Archiving 2009
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2807091/
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author Lerch, Michael
Decker-Maruska, Mechthild
author_facet Lerch, Michael
Decker-Maruska, Mechthild
author_sort Lerch, Michael
collection PubMed
description PURPOSE: Initiation of an multimodal, customer focused service network across the service sectors for multimorbid patients: for example the hard-of-hearing. CONTEXT: The lack in accessibility of services, flexibility of appointments and handicap-oriented communication skills often prevents the geriatric patient from partaking in the medical services offered. The geriatric hearcare service and its care for the hard-of-hearing outlines the possibilities of an integrated, multimodal setting at all levels of care for these patients. DATA SOURCE: The scientific evaluation of >2000 hard-of-hearing patients in geriatric care from 2002 to 2008. CASE DESCRIPTION: Upon standardized admission patients are screened for a history in hard-of-hearing. Organised and accompanied by a specially trained hearcare-nurse, a patient with a possible auditive decline is then seen by an ENT and hearing-aid technician for examination and audiometry. The patient is then seen by an neuropsychologist for a cognitive evaluation. After these tests, documented by the hearcare-nurse, the patient and his next-of-kin are informed of the outcome, the treatment options and follow-up in the out-patient setting. CONCLUSION AND DISCUSSION: The integration of services across sectors of care and the provided co-ordination leads to a higher degree of customer satisfaction, a lesser rate of cases of hard-of-hearing missed and better continuity in care on a long-term basis.
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spelling pubmed-28070912010-01-19 The Geriatric Hearcare Services as an example of integrated ‘pathway’ in case- and care management Lerch, Michael Decker-Maruska, Mechthild Int J Integr Care Conference Abstract PURPOSE: Initiation of an multimodal, customer focused service network across the service sectors for multimorbid patients: for example the hard-of-hearing. CONTEXT: The lack in accessibility of services, flexibility of appointments and handicap-oriented communication skills often prevents the geriatric patient from partaking in the medical services offered. The geriatric hearcare service and its care for the hard-of-hearing outlines the possibilities of an integrated, multimodal setting at all levels of care for these patients. DATA SOURCE: The scientific evaluation of >2000 hard-of-hearing patients in geriatric care from 2002 to 2008. CASE DESCRIPTION: Upon standardized admission patients are screened for a history in hard-of-hearing. Organised and accompanied by a specially trained hearcare-nurse, a patient with a possible auditive decline is then seen by an ENT and hearing-aid technician for examination and audiometry. The patient is then seen by an neuropsychologist for a cognitive evaluation. After these tests, documented by the hearcare-nurse, the patient and his next-of-kin are informed of the outcome, the treatment options and follow-up in the out-patient setting. CONCLUSION AND DISCUSSION: The integration of services across sectors of care and the provided co-ordination leads to a higher degree of customer satisfaction, a lesser rate of cases of hard-of-hearing missed and better continuity in care on a long-term basis. Igitur, Utrecht Publishing & Archiving 2009-12-31 /pmc/articles/PMC2807091/ Text en Copyright 2009, International Journal of Integrated Care (IJIC)
spellingShingle Conference Abstract
Lerch, Michael
Decker-Maruska, Mechthild
The Geriatric Hearcare Services as an example of integrated ‘pathway’ in case- and care management
title The Geriatric Hearcare Services as an example of integrated ‘pathway’ in case- and care management
title_full The Geriatric Hearcare Services as an example of integrated ‘pathway’ in case- and care management
title_fullStr The Geriatric Hearcare Services as an example of integrated ‘pathway’ in case- and care management
title_full_unstemmed The Geriatric Hearcare Services as an example of integrated ‘pathway’ in case- and care management
title_short The Geriatric Hearcare Services as an example of integrated ‘pathway’ in case- and care management
title_sort geriatric hearcare services as an example of integrated ‘pathway’ in case- and care management
topic Conference Abstract
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2807091/
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