The Eye of the Beholder: Youths and Parents Differ on What Matters in Mental Health Services

The goal of this study was to examine the degree to which youths and caregivers attend to different factors in evaluating their experiences with mental health programs. Youth (n = 251) receiving mental health services at community agencies and their caregivers (n = 275) were asked open-ended questio...

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Detalles Bibliográficos
Autores principales: Aarons, Gregory A., Covert, Jill, Skriner, Laura C., Green, Amy, Marto, Donna, Garland, Ann F., Landsverk, John
Formato: Texto
Lenguaje:English
Publicado: Springer US 2010
Materias:
Original Paper
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2977056/
https://www.ncbi.nlm.nih.gov/pubmed/20140489
http://dx.doi.org/10.1007/s10488-010-0276-1
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author Aarons, Gregory A.
Covert, Jill
Skriner, Laura C.
Green, Amy
Marto, Donna
Garland, Ann F.
Landsverk, John
author_facet Aarons, Gregory A.
Covert, Jill
Skriner, Laura C.
Green, Amy
Marto, Donna
Garland, Ann F.
Landsverk, John
author_sort Aarons, Gregory A.
collection PubMed
description The goal of this study was to examine the degree to which youths and caregivers attend to different factors in evaluating their experiences with mental health programs. Youth (n = 251) receiving mental health services at community agencies and their caregivers (n = 275) were asked open-ended questions regarding the positive and negative aspects of the services. Qualitative analyses revealed some agreement but also divergence between youth and caregivers regarding the criteria by which services were evaluated and aspects of services that were valued most highly. Youths’ positive comments primarily focused on treatment outcomes while caregivers focused more on characteristics of the program and provider. Youths’ negative comments reflected dissatisfaction with the program, provider, and types of services offered while caregivers expressed dissatisfaction mainly with program characteristics. Results support the importance of assessing both youth and caregivers in attempts to understand the factors used by consumers to evaluate youth mental health services.
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spelling pubmed-29770562010-12-15 The Eye of the Beholder: Youths and Parents Differ on What Matters in Mental Health Services Aarons, Gregory A. Covert, Jill Skriner, Laura C. Green, Amy Marto, Donna Garland, Ann F. Landsverk, John Adm Policy Ment Health Original Paper The goal of this study was to examine the degree to which youths and caregivers attend to different factors in evaluating their experiences with mental health programs. Youth (n = 251) receiving mental health services at community agencies and their caregivers (n = 275) were asked open-ended questions regarding the positive and negative aspects of the services. Qualitative analyses revealed some agreement but also divergence between youth and caregivers regarding the criteria by which services were evaluated and aspects of services that were valued most highly. Youths’ positive comments primarily focused on treatment outcomes while caregivers focused more on characteristics of the program and provider. Youths’ negative comments reflected dissatisfaction with the program, provider, and types of services offered while caregivers expressed dissatisfaction mainly with program characteristics. Results support the importance of assessing both youth and caregivers in attempts to understand the factors used by consumers to evaluate youth mental health services. Springer US 2010-02-06 2010 /pmc/articles/PMC2977056/ /pubmed/20140489 http://dx.doi.org/10.1007/s10488-010-0276-1 Text en © The Author(s) 2010 https://creativecommons.org/licenses/by-nc/4.0/ This article is distributed under the terms of the Creative Commons Attribution Noncommercial License which permits any noncommercial use, distribution, and reproduction in any medium, provided the original author(s) and source are credited.
spellingShingle Original Paper
Aarons, Gregory A.
Covert, Jill
Skriner, Laura C.
Green, Amy
Marto, Donna
Garland, Ann F.
Landsverk, John
The Eye of the Beholder: Youths and Parents Differ on What Matters in Mental Health Services
title The Eye of the Beholder: Youths and Parents Differ on What Matters in Mental Health Services
title_full The Eye of the Beholder: Youths and Parents Differ on What Matters in Mental Health Services
title_fullStr The Eye of the Beholder: Youths and Parents Differ on What Matters in Mental Health Services
title_full_unstemmed The Eye of the Beholder: Youths and Parents Differ on What Matters in Mental Health Services
title_short The Eye of the Beholder: Youths and Parents Differ on What Matters in Mental Health Services
title_sort eye of the beholder: youths and parents differ on what matters in mental health services
topic Original Paper
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2977056/
https://www.ncbi.nlm.nih.gov/pubmed/20140489
http://dx.doi.org/10.1007/s10488-010-0276-1
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