Optimizing the technological and informational relationship of the health care process and of the communication between physician and patient– Factors that have an impact on the process of diagnosis from the physician's and the patient's perspectives

Objective: the optimization of a diagnosis process and fluency in the Health Care sector in Romania. A key to discover this complex process was to determine a correlation between the physicians and the use of information technology, on one side and the patients' perspective on the other. Hypothesis: Integrating information technology in a physician's activity will lead to lower costs and less time spent while diagnosing patients. Using the electronic medical records and introducing a unified database with the patients' medical histories will make the process of diagnosis easier. Methods: We studied the diagnosis from the point of view of 304 patients in a public hospital and 320 physicians working there. Results 1. Adjustments can be made to the computer software interface in order to make the design more consistent (to eliminate the paper forms) and user friendly. 2. Physicians can be provided with more training and knowledge.