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Making Things Right: Nurses' Experiences with Workplace Bullying—A Grounded Theory

While bullying in the healthcare workplace has been recognized internationally, there is still a culture of silence in many institutions in the United States, perpetuating underreporting and insufficient and unproven interventions. The deliberate, repetitive, and aggressive behaviors of bullying can...

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Autores principales: Gaffney, Donna A., DeMarco, Rosanna F., Hofmeyer, Anne, Vessey, Judith A., Budin, Wendy C.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Hindawi Publishing Corporation 2012
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3337490/
https://www.ncbi.nlm.nih.gov/pubmed/22567223
http://dx.doi.org/10.1155/2012/243210
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author Gaffney, Donna A.
DeMarco, Rosanna F.
Hofmeyer, Anne
Vessey, Judith A.
Budin, Wendy C.
author_facet Gaffney, Donna A.
DeMarco, Rosanna F.
Hofmeyer, Anne
Vessey, Judith A.
Budin, Wendy C.
author_sort Gaffney, Donna A.
collection PubMed
description While bullying in the healthcare workplace has been recognized internationally, there is still a culture of silence in many institutions in the United States, perpetuating underreporting and insufficient and unproven interventions. The deliberate, repetitive, and aggressive behaviors of bullying can cause psychological and/or physical harm among professionals, disrupt nursing care, and threaten patient safety and quality outcomes. Much of the literature focuses on categories of bullying behaviors and nurse responses. This qualitative study reports on the experiences of nurses confronting workplace bullying. We collected data from the narratives of 99 nurses who completed an open-ended question embedded in an online survey in 2007. A constructivist grounded theory approach was used to analyze the data and shape a theory of how nurses make things right when confronted with bullying. In a four-step process, nurses place bullying in context, assess the situation, take action, and judge the outcomes of their actions. While many nurses do engage in a number of effective yet untested strategies, two additional concerns remain: inadequate support among nursing colleagues and silence and inaction by nurse administrators. Qualitative inquiry has the potential to guide researchers to a greater understanding of the complexities of bullying in the workplace.
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spelling pubmed-33374902012-05-07 Making Things Right: Nurses' Experiences with Workplace Bullying—A Grounded Theory Gaffney, Donna A. DeMarco, Rosanna F. Hofmeyer, Anne Vessey, Judith A. Budin, Wendy C. Nurs Res Pract Research Article While bullying in the healthcare workplace has been recognized internationally, there is still a culture of silence in many institutions in the United States, perpetuating underreporting and insufficient and unproven interventions. The deliberate, repetitive, and aggressive behaviors of bullying can cause psychological and/or physical harm among professionals, disrupt nursing care, and threaten patient safety and quality outcomes. Much of the literature focuses on categories of bullying behaviors and nurse responses. This qualitative study reports on the experiences of nurses confronting workplace bullying. We collected data from the narratives of 99 nurses who completed an open-ended question embedded in an online survey in 2007. A constructivist grounded theory approach was used to analyze the data and shape a theory of how nurses make things right when confronted with bullying. In a four-step process, nurses place bullying in context, assess the situation, take action, and judge the outcomes of their actions. While many nurses do engage in a number of effective yet untested strategies, two additional concerns remain: inadequate support among nursing colleagues and silence and inaction by nurse administrators. Qualitative inquiry has the potential to guide researchers to a greater understanding of the complexities of bullying in the workplace. Hindawi Publishing Corporation 2012 2012-04-08 /pmc/articles/PMC3337490/ /pubmed/22567223 http://dx.doi.org/10.1155/2012/243210 Text en Copyright © 2012 Donna A. Gaffney et al. https://creativecommons.org/licenses/by/3.0/ This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Research Article
Gaffney, Donna A.
DeMarco, Rosanna F.
Hofmeyer, Anne
Vessey, Judith A.
Budin, Wendy C.
Making Things Right: Nurses' Experiences with Workplace Bullying—A Grounded Theory
title Making Things Right: Nurses' Experiences with Workplace Bullying—A Grounded Theory
title_full Making Things Right: Nurses' Experiences with Workplace Bullying—A Grounded Theory
title_fullStr Making Things Right: Nurses' Experiences with Workplace Bullying—A Grounded Theory
title_full_unstemmed Making Things Right: Nurses' Experiences with Workplace Bullying—A Grounded Theory
title_short Making Things Right: Nurses' Experiences with Workplace Bullying—A Grounded Theory
title_sort making things right: nurses' experiences with workplace bullying—a grounded theory
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3337490/
https://www.ncbi.nlm.nih.gov/pubmed/22567223
http://dx.doi.org/10.1155/2012/243210
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