Cargando…

Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department

Although the research indicates that patients and family members are not fully satisfied with the counselling they receive, little is known about the quality of counselling in more detail. The purpose of the study was to describe patients' and their family members' experiences about counse...

Descripción completa

Detalles Bibliográficos
Autores principales: Paavilainen, Eija, Salminen-Tuomaala, Mari, Leikkola, Päivi
Formato: Online Artículo Texto
Lenguaje:English
Publicado: International Scholarly Research Network 2012
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3447345/
https://www.ncbi.nlm.nih.gov/pubmed/23008782
http://dx.doi.org/10.5402/2012/303790
_version_ 1782244092583870464
author Paavilainen, Eija
Salminen-Tuomaala, Mari
Leikkola, Päivi
author_facet Paavilainen, Eija
Salminen-Tuomaala, Mari
Leikkola, Päivi
author_sort Paavilainen, Eija
collection PubMed
description Although the research indicates that patients and family members are not fully satisfied with the counselling they receive, little is known about the quality of counselling in more detail. The purpose of the study was to describe patients' and their family members' experiences about counselling in emergency department, and follow how these experiences possibly change after the educational intervention for the whole nursing staff of the ED ward. The pre-test-post-test follow-up design was implemented including online continuing education for ED staff. The data were collected via questionnaires from patients and their family members in two phases and analyzed statistically. After online education of staff, experiences of patients and family members concerning counselling were better than before the education. Especially, family members' satisfaction had increased. However, our results also indicated that patients and family members desire more information for example, regarding medications. Care practices had developed towards family-centeredness, which patients and family members appreciate. Online education proved also in some degree its usefulness in educating ED staff, by offering the same education to a staff which works in shifts. Furthermore, family presence and participation practices should be developed by offering possibilities for families to stay with each other on ED ward.
format Online
Article
Text
id pubmed-3447345
institution National Center for Biotechnology Information
language English
publishDate 2012
publisher International Scholarly Research Network
record_format MEDLINE/PubMed
spelling pubmed-34473452012-09-24 Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department Paavilainen, Eija Salminen-Tuomaala, Mari Leikkola, Päivi ISRN Nurs Research Article Although the research indicates that patients and family members are not fully satisfied with the counselling they receive, little is known about the quality of counselling in more detail. The purpose of the study was to describe patients' and their family members' experiences about counselling in emergency department, and follow how these experiences possibly change after the educational intervention for the whole nursing staff of the ED ward. The pre-test-post-test follow-up design was implemented including online continuing education for ED staff. The data were collected via questionnaires from patients and their family members in two phases and analyzed statistically. After online education of staff, experiences of patients and family members concerning counselling were better than before the education. Especially, family members' satisfaction had increased. However, our results also indicated that patients and family members desire more information for example, regarding medications. Care practices had developed towards family-centeredness, which patients and family members appreciate. Online education proved also in some degree its usefulness in educating ED staff, by offering the same education to a staff which works in shifts. Furthermore, family presence and participation practices should be developed by offering possibilities for families to stay with each other on ED ward. International Scholarly Research Network 2012-09-12 /pmc/articles/PMC3447345/ /pubmed/23008782 http://dx.doi.org/10.5402/2012/303790 Text en Copyright © 2012 Eija Paavilainen et al. https://creativecommons.org/licenses/by/3.0/ This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Research Article
Paavilainen, Eija
Salminen-Tuomaala, Mari
Leikkola, Päivi
Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department
title Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department
title_full Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department
title_fullStr Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department
title_full_unstemmed Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department
title_short Counselling for Patients and Family Members: A Follow-Up Study in the Emergency Department
title_sort counselling for patients and family members: a follow-up study in the emergency department
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3447345/
https://www.ncbi.nlm.nih.gov/pubmed/23008782
http://dx.doi.org/10.5402/2012/303790
work_keys_str_mv AT paavilaineneija counsellingforpatientsandfamilymembersafollowupstudyintheemergencydepartment
AT salminentuomaalamari counsellingforpatientsandfamilymembersafollowupstudyintheemergencydepartment
AT leikkolapaivi counsellingforpatientsandfamilymembersafollowupstudyintheemergencydepartment