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The consumer quality index (CQ-index) in an accident and emergency department: development and first evaluation

BACKGROUND: Assessment of patients’ views are essential to provide a patient-centred health service and to evaluating quality of care. As no standardized and validated system for measuring patients’ experiences in accident and emergency departments existed, we have developed the Consumer Quality ind...

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Detalles Bibliográficos
Autores principales:	Bos, Nanne, Sturms, Leontien M, Schrijvers, Augustinus JP, van Stel, Henk F
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BioMed Central 2012
Materias:	Research Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3447703/ https://www.ncbi.nlm.nih.gov/pubmed/22929061 http://dx.doi.org/10.1186/1472-6963-12-284

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