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Application of queuing theory to patient satisfaction at a tertiary hospital in Nigeria
BACKGROUND: Queuing theory is the mathematical approach to the analysis of waiting lines in any setting where arrival rate of subjects is faster than the system can handle. It is applicable to healthcare settings where the systems have excess capacity to accommodate random variations. MATERIALS AND...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Medknow Publications & Media Pvt Ltd
2013
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3644748/ https://www.ncbi.nlm.nih.gov/pubmed/23661902 http://dx.doi.org/10.4103/0300-1652.108902 |