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Improving ethnic monitoring for telephone-based healthcare: a conversation analytic study

OBJECTIVES: Medical and healthcare organisations—including the national cancer support and helpline organisation that is the subject of this study—are expected to collect and monitor information about the ethnicity of their client populations. Information about ethnicity is important for a variety o...

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Detalles Bibliográficos
Autores principales:	Leydon, Geraldine M, Ekberg, Katie, Kelly, Moira, Drew, Paul
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2013
Materias:	Health Services Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3696874/ https://www.ncbi.nlm.nih.gov/pubmed/23811170 http://dx.doi.org/10.1136/bmjopen-2013-002676

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