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Design of an online health-promoting community: negotiating user community needs with public health goals and service capabilities

BACKGROUND: An online health-promoting community (OHPC) has the potential to promote health and advance new means of dialogue between public health representatives and the general public. The aim of this study was to examine what aspects of an OHPC that are critical for satisfying the needs of the u...

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Autores principales: Ekberg, Joakim, Timpka, Toomas, Angbratt, Marianne, Frank, Linda, Norén, Anna-Maria, Hedin, Lena, Andersen, Emelie, Gursky, Elin A, Gäre, Boel Andersson
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2013
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3708753/
https://www.ncbi.nlm.nih.gov/pubmed/23826944
http://dx.doi.org/10.1186/1472-6963-13-258
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author Ekberg, Joakim
Timpka, Toomas
Angbratt, Marianne
Frank, Linda
Norén, Anna-Maria
Hedin, Lena
Andersen, Emelie
Gursky, Elin A
Gäre, Boel Andersson
author_facet Ekberg, Joakim
Timpka, Toomas
Angbratt, Marianne
Frank, Linda
Norén, Anna-Maria
Hedin, Lena
Andersen, Emelie
Gursky, Elin A
Gäre, Boel Andersson
author_sort Ekberg, Joakim
collection PubMed
description BACKGROUND: An online health-promoting community (OHPC) has the potential to promote health and advance new means of dialogue between public health representatives and the general public. The aim of this study was to examine what aspects of an OHPC that are critical for satisfying the needs of the user community and public health goals and service capabilities. METHODS: Community-based participatory research methods were used for data collection and analysis, and participatory design principles to develop a case study OHPC for adolescents. Qualitative data from adolescents on health appraisals and perspectives on health information were collected in a Swedish health service region and classified into categories of user health information exchange needs. A composite design rationale for the OHPC was completed by linking the identified user needs, user-derived requirements, and technical and organizational systems solutions. Conflicts between end-user requirements and organizational goals and resources were identified. RESULTS: The most prominent health information needs were associated to food, exercise, and well-being. The assessment of the design rationale document and prototype in light of the regional public health goals and service capabilities showed that compromises were needed to resolve conflicts involving the management of organizational resources and responsibilities. The users wanted to discuss health issues with health experts having little time to set aside to the OHPC and it was unclear who should set the norms for the online discussions. CONCLUSIONS: OHPCs can be designed to satisfy both the needs of user communities and public health goals and service capabilities. Compromises are needed to resolve conflicts between users’ needs to discuss health issues with domain experts and the management of resources and responsibilities in public health organizations.
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spelling pubmed-37087532013-07-12 Design of an online health-promoting community: negotiating user community needs with public health goals and service capabilities Ekberg, Joakim Timpka, Toomas Angbratt, Marianne Frank, Linda Norén, Anna-Maria Hedin, Lena Andersen, Emelie Gursky, Elin A Gäre, Boel Andersson BMC Health Serv Res Research Article BACKGROUND: An online health-promoting community (OHPC) has the potential to promote health and advance new means of dialogue between public health representatives and the general public. The aim of this study was to examine what aspects of an OHPC that are critical for satisfying the needs of the user community and public health goals and service capabilities. METHODS: Community-based participatory research methods were used for data collection and analysis, and participatory design principles to develop a case study OHPC for adolescents. Qualitative data from adolescents on health appraisals and perspectives on health information were collected in a Swedish health service region and classified into categories of user health information exchange needs. A composite design rationale for the OHPC was completed by linking the identified user needs, user-derived requirements, and technical and organizational systems solutions. Conflicts between end-user requirements and organizational goals and resources were identified. RESULTS: The most prominent health information needs were associated to food, exercise, and well-being. The assessment of the design rationale document and prototype in light of the regional public health goals and service capabilities showed that compromises were needed to resolve conflicts involving the management of organizational resources and responsibilities. The users wanted to discuss health issues with health experts having little time to set aside to the OHPC and it was unclear who should set the norms for the online discussions. CONCLUSIONS: OHPCs can be designed to satisfy both the needs of user communities and public health goals and service capabilities. Compromises are needed to resolve conflicts between users’ needs to discuss health issues with domain experts and the management of resources and responsibilities in public health organizations. BioMed Central 2013-07-04 /pmc/articles/PMC3708753/ /pubmed/23826944 http://dx.doi.org/10.1186/1472-6963-13-258 Text en Copyright © 2013 Ekberg et al.; licensee BioMed Central Ltd. http://creativecommons.org/licenses/by/2.0 This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Research Article
Ekberg, Joakim
Timpka, Toomas
Angbratt, Marianne
Frank, Linda
Norén, Anna-Maria
Hedin, Lena
Andersen, Emelie
Gursky, Elin A
Gäre, Boel Andersson
Design of an online health-promoting community: negotiating user community needs with public health goals and service capabilities
title Design of an online health-promoting community: negotiating user community needs with public health goals and service capabilities
title_full Design of an online health-promoting community: negotiating user community needs with public health goals and service capabilities
title_fullStr Design of an online health-promoting community: negotiating user community needs with public health goals and service capabilities
title_full_unstemmed Design of an online health-promoting community: negotiating user community needs with public health goals and service capabilities
title_short Design of an online health-promoting community: negotiating user community needs with public health goals and service capabilities
title_sort design of an online health-promoting community: negotiating user community needs with public health goals and service capabilities
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3708753/
https://www.ncbi.nlm.nih.gov/pubmed/23826944
http://dx.doi.org/10.1186/1472-6963-13-258
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